Edited.
Nice. Im waiting for installation next week. Currently using Maxis fibre. Is it using the same port?

This post has been edited by MegaThroned: Jan 7 2023, 03:08 PM

the offer is better. rm107 (nett including SST) average per month for 24 months.

Edited..

Saw the answer to my question in an earlier post

This post has been edited by Billy.Who: Jan 9 2023, 12:56 PM

celcom having problem with international connection?
my online gameplay is lagging really bad. playing on US server.

Working fine here.
If you have longstanding latency issue, try to identify its specific subnet and confirm its not the host problem.
Then make a case to cs and be clear that is it about peering.
They will transfer the case to network team. The issue solved after some updates back and forth.

Got two issues with HE peering solved this way before.

I have just completed migration from Maxis to Celcom Home Fibre. So far everything is working ok.

how do i identify a subnet? using traceroute with my ip?
my ping in gaming is unstable after 11am.

edit: ran the game diagnostic:





This post has been edited by Mname_22: Jan 16 2023, 03:15 PM

Becareful when you try to request for Celcom Home Fibre, they are fishing you for secondary number. They used it for marketing

It is easiest to use ip info tools and see which subnet range it belongs to. if ping to other in range has same latency pattern high chance it is routing issue.


why it pings to aws dns tho. should ping direct to the server you can get much more and accurate info.
based on your tracert there is some problem on gtt network in Europe but I couldn't replicate the issue I'm getting stable 160ms ping rn.

Share your experience pls.

Hey guys. I’m currently using Unifi 100Mbps @ RM129 / month. I tried to subscribe Celcom 300Mbps @ RM100 / month recently. Received a phone call from Celcom few days ago for confirmation. And just now I received a whatsapp asking this :

“Hi, This is from Celcom. Thank you for being interested in our Celcom Home Fiber product

However, we would require the following documents to assist in the investigation.

1. Utility bills followed by the registered address(electric bill/water bill )
2. Sharehouse location
3. Building Picture

Thank You”

Is this normal?

If this is new application and not service transfer from Unifi or others, then the answer is yes.

You should do service transfer, otherwise Celcom cannot proceed due to that address already have registered fibre service. Inform Celcom you are transferring from Unifi, get the transfer ID and submit to Tmpoint for approval. Also in Tmpoint need to pay your bill 1 month in advance, TM will refund the prorated balance once your Unifi account is deactivated.

This is new application to Celcom, transferring from Unifi

Celcom’s aware that I’m transferring from Unifi. In fact they advised me not to terminate my Unifi and wait for transfer id from Celcom. So I’m feeling weird they’re asking me to share location, utility bill and picture of my house

Then everything boiled down to one question: did you obtained a transfer ID from Celcom and has submitted it to TM?

Perhaps they are having problem finding your address in their system. Just share your Unifi bill showing your name and address is enough. The rest just cover it.

Haven’t got the transfer id yet

Good one. So I just checked to confirm this, my address didn’t appear in Celcom fibre coverage. I’ve been using Unifi Fibre for a little over 2 years. Contract just ended recently

Yes, I suppose somehow your address missing in their wholesale system. If worst case then you walk in to Celcom Centre and register.