Sharing my bad experience when canceling the booking and asking for refund from the agent, developer and lawyer.

I am one of the buyer at early stage. Paid booking last year as the rumah wip Pantai Dalam looks attractive and was told that the project will launch around CNY 2020.
However, been cheated by the agent again and again, I was told they are going to obtain the APDL soon, at first said April, then May, then confirmed will get it on June. I can totally understand if the delayed was due to MCO. However, today, we are going to enter August 2020 soon, the developer still can't get the license.

I have submitted the cancellation form end of May and has been following up with the agent and developer weekly to check on my refund status, however, the agent and developer site keep finding excuses, keep saying supervisor not around, pending supervisor, unable to proceed. (The form stated buyer should be getting refund within 2 weeks upon cancellation form submission).

Currently I am very upset and worry that I will not be able to get back my deposit RM15k.

Am losing my patient and confident to the Developer & sale agent who keep lying.

What should I do next? make police report? complaint to kpkt? Is there any other purchaser facing the same issue?

What is the right channel to file a official complaint against this developer, Impero Land? Anyone can please help to advise?

Sad, I guess I have to make a trip to developer office and make noise

I see, was it for the same WIP project or different project?

I did called to different party several times to follow up, keep saying pending their boss approval. It has been pending for 1 to 2 months, still pending. Speechless.

The agent name start with "N". When it comes to cancellation and refund, no longer their business, they don't care.