U`re right about leaving devices there ... I was refering more on purchasing a new unit and they upgrading it there and then for u.

I`m so pissed with PDA Expert right now. They advertised a 0% interest free installment for HSBC (and RHB) during their promotional period of 13 to 15 July 2007. Being a HSBC card holder, this gave me the incentive to get my PDA now. On Friday afternoon when I discovered the promotion, I rushed to HSBC to make my credit card payment (normally, I leave this to end of the month) so that I can pay for the PDA. Rushed back to Midvalley at 5pm, circled around for car park then went up with lots of anticipation.

I was so disappointed when they told me that the HSBC credit card machine has not arrived and therefore unable to process my installment plan. Asked me to come back the next day. Fine .... so I waited and this time, being smarter, I called first on Saturday afternoon. Nope ... no machine. Called on Sunday .... nope, no machine too. Apparently, there`s some dispute between SIS and HSBC resulting in them not being able to send their credit card machines on time for this promo. Fine! Can I come back tomorrow? "Sir, u`ll have to come in to pay a RM300 deposit to qualify for this promo", was the reply. I said that`s fine but to ask a customer to come all the way to Midvalley (on a Sunday afternoon, no less when it`ll be jam packed) just to pay a RM300 deposit (and still not being able to take the unit home) is rather ridiculous. I said it`s not the fault of the customer that ur credit card machine is not here ... to ask a customer to purposely go to an inconvenient shopping mall just to pay deposit seems to me like penalising the customer. The staff says fine .... pls come tomorrow and we`ll extend the promo to u. But come in the afternoon so that SIS ppl have time to send their CC machine over. Ok, I said. That was yesterday.

I called them today and guess what? SORRY, THE PRICE HAS GONE BACK TO ORIGINAL! WTF?? I said u promised to extend the offer to me ... they said, sorry, no RM300 deposit, no special price. Man, I am so pissed with them!  If they said they cannot extend the promo on Sunday then I would have found a way to go to Midvalley, regardless how inconvenient it is to me. But they said can extend so I was looking forward to today. I was even prepared to pay the non-installment promo price so that I don`t have to wait for the stupid CC machine but no, installment or not, it`s back to normal price. DAMN!

The price difference isn`t much ... I`d have forsaken the RM100 discount anytime but it`s a matter of principle. How could PDA Expert run a promo but cannot provide the facilies as advertised? Secondly, what was promised by the staffs was not fulfilled! I am extremely disappointed at the way they`re handling this situation.