Hi,

Anyone using or heard Milkadeal before? It is a cashback platform for purchasing online, just like Shopback.

I started to use it during the 11.11 sales. However, few days then my account reflected all the purchase transactions from Lazada but the cashback percentage is less than the the percentage stated in their website. Secondly, my Shopee purchase is not reflected. I sent an email to their support to ask about it. They said the amount and transactions is given by Lazada and they have no records on our purchase so they are depend n Lazada. I contacted with Lazada and they did not know who is Milkadeal. So, I wrote an email to Milkadeal support for their calculation but they just explain one transaction and then the other just passing by. For the Shopee transaction, they said contact them again if not reflected in the account after 5 months.

Recently, they suddenly voided one of my purchase in Lazada from the 11.11 sales. I email them to check. They said may be the transaction is being cancelled by the purchaser or the seller. I check my Lazada account, it should delivered and I already received the item. I screenshot the information in email to Milkadeal and a second follow up email but no reply yet.

Is there any agency that I can contacted them for help?

Thank you for your guidance or sharing in advance.

Shopback apps are basically a scam, the transactions are not reflected there.

Complain to industrial court..
Not lowyat.net

free money is always a scam

U should just stick to a more famous n trusted cashback app like shopback. I gain back aroun rm800+ before from shopback.

Complain to BNM

Stick to shopback..

Sounds shady. Just terminate them and change to Shopback.

What you have bought until this amount of money collected?

Does this app registered with bnm?

Anything financial got to do with BNM...

Use the name to scare them

electronics n stuff from lazada n shopee
Zalora, nike website, under armour website.

But i remembered the biggest i got was booking hotels for my vacation. Got around 300 if i remembered correctly.

Hi @rocketm. My name is Shaun from MilkADeal. Sorry to hear about your recent experience with us. Please allow me to address the issues that you faced here.

1. Lazada cashback percentage
Please note that Lazada cashback percentage depends on whether you are a Maybank Visa verified user, whether you are a new or existing customer and also depends on what product category you purchased from. The rates are all published on our Lazada page here: https://www.milkadeal.com/lazada-malaysia. We strongly encourage all our users to go through the T&Cs to avoid any disappointment.

2. Shopee / Lazada missing transactions
In the event of a missing cashback transaction, we will raise transaction inquiries with the stores. However, as we are dependent on the stores to validate any missing transactions, we can only provide updates to our users as and when they come back to us. In most cases, we are only reported back on the successful transactions. And even then it could take anything between 2 to 5 months for them to get back to us (we update users as and when we get updates from them).

On this point, I would also like to highlight to you that your browsing habits also play a part on whether or not your cashback is tracked. Because invisible cookies are used to track transactions and if you visit certain sites such as price comparison sites, coupon sites, other cashback sites shortly before coming to MilkADeal, there is a higher chance your transaction won't be tracked.

To ensure proper cashback tracking, 1) Ensure MilkADeal is the last link you clicked on before making your purchase. 2) Do not open multiple tabs on your browser while making your purchase. 3) Disable all ad-blockers

3. Voided Lazada transactions
Lazada's data science team implemented an algorithm to automatically identify resellers and suspicious and fraudulent accounts who are trying to game their system. Unfortunately, Lazada refuses to share with us what criteria they use to identify resellers/fraud. We have been engaging with them to inform them that there has been cases of legit users' transactions being unfairly voided but they are unable to make any changes to the system citing that it's done at a regional level.

As all cashback comes from Lazada, their decision to void transactions come entirely from their end and we are not able to challenge it. FYI, we don't earn anything when transactions are voided. If we don't help you get your cashback, we too lose out on the transaction.

Please could you either email us or drop me a PM with your MilkADeal email address? We would like to take this up with Lazada too if that is okay with you.

If you have any other feedback or comments, please feel free to contact us via our general support or via FB.

Thank you.

Shopback is the best. Until now, already successfully withdrawn RM54 from my various online purchases

This post has been edited by Sky0ne: Dec 9 2019, 11:28 AM

Shopback works. Got a few hundred back.

Dear Milkadeal customer service,

First of all, I am really admire your hardworking spirit. If I am your boss, definitely I will increase your salary and promote you to become director. You are still represent your company to reply customer inquiry using unofficial communication channel even though you only have 2 posts at the moment but it is a great start.

As mentioned in my first post, I have email my story to Milkadeal support at support@milkadeal.com on 6/12/2019 and 25/11/2019 for 2 different incidents. However, I am surprise to receive your reply via different channel. Yah, you are still a good person in the company.

Based on your narration, I truly sympathy on what have encountered by the company. It is unfair for the multinational e-commerce companies to oppress a Malaysian company as the company is unable to get control on its business operation, that is having sufficient information regarding its customer purchasing details from the e-commerce platform but has to depend on them to supply the information. When the regional team decides to impose any adverse decision on the purchase information of their legit customers that has been traced by the company, they do not have the right to voice out and getting the reason for the decision that has been implemented. Additionally. another e-commerce company will be dragging the purchasing information from its platform ranging from 2 to 5 months as indicated by the customer service in this posts and also in my email on 25/11/2019. With so many difficulties that the company is facing, I hope the company is able to operate financial sound in the next few decades and we should support this Malaysian company for always protecting its customers and giving great deal and cash back from every online purchase we make that is traceable from their platform.

Since it is impossible to make any changes on the void transaction as indicated by the email and the reply in the previous message in here, I cannot do anything but I would like to donate the cash back initially tracked in my account and subsequently labelled as void by the regional data science team of the e-commerce platform and also the possible untraceable purchase from another e-commerce platform to the company as my token of appreciation to the company contribution to the Malaysia economy and the rest of Malaysian welfare.

i stick to shopback~ even apply credit card they cashback using shopback. ( i already get RM300 witdraw ) pending RM200 need to wait for many month.

so far all my transaction is capture..
Just need to remember to click shopback only other before buying something

want real cashback ownself join as affiliate and make purchase lo

Chanced upon this thread; speaking of MilkADeal, I was initially skeptical on the overall concept to be honest.

Gave it a try, as I am a massive Lazada and Shopee user, and of course as I accrued the transactions, so did the cashback total amount on my MilkADeal account.

The moment of truth came, when I initiated my first cash withdrawal into my Maybank! The rest is history i.e. I am completely sold!

Hi @rocketm,

Thank you for your kind words. I am only doing my job.

To share with you, for Lazada transactions that are deemed to be 'reseller' or 'suspicious' by their data science team, they affect all cashback sites. Not just MilkADeal.

By the way, not sure if you have a Maybank Visa card, but if you verify your card with the first 6 digits of your card at milkadeal.com/visa, you can get RM5 instant cashback (no purchase required). Also, you will then qualify for the Visa upsize cashback which is significantly higher than normal cashback rates.

Just drop us an email or message us on FB if you need any help. We generally respond by the next working day at the latest.

Thank you.

Best,
Shaun

Is this the cash back in your Milkadeal account. So much higher. Wonder what you bought.

Yes - that is snapshot of my MilkADeal withdrawal account.

It is cumulation of numerous transactions (they range from like a few cents to like RM40 (think that is my highest amount per transaction). FYI - you can only withdraw once you hit RM10.

I have gotten to a point that even my groceries (as much as possible) come from Lazada and Shopee

Why you choose Milkadeal instead of Shopback?

I have both account but recently I signed and tried out with Milkadeal due to the RM5 Maybank visa and the item that I wanted to buy during 11.11 is higher cash back percentage than Shopback but a bit disappointed and regret now.

I tried MilkADeal once.

Opened a dispute because cashback was not tracked. Did everything as per their guideline. Did the exact same way as how I would use shopback.

They took the referral money and basically said "sorry, your cashback got lost blah blah blah".

First and last time. Had I known, I would not have even bothered with an alternative cashback site. Now I just stick to shopback. At least the few times that shopback didn't track (rarely), the dispute was favourable.

I think MAD is a scam so I wouldn't touch it with a 6 feet pole.

qu333ngtan

You can give a feedback to your bosses to not treat disputes with such nonchalance. Not to mention the turn-around time.

Due to the nature of how my matter was handled, I now actively advocate against MilkADeal. Any suggestions by colleagues to use your platform would be firmly redirected to other avenues. It isn't just about the money. It's about the principal. The company's failure to deliver, for a first time user, has forever tarnished its image.

Edit: Tagged the wrong person. Sorry TS

This post has been edited by marquis: Dec 12 2019, 02:16 PM

why dont u use shopback at first point? and i have a few words for you....
those cash back money is EXTRA money for you. if you tell me that is your hard earn money and get cheated then yes please proceed to BNM police report or whatsoever channel to get back your hard earn money.....
this is just additional money so relax la bro....
channel A not workout then try channel B lo...

really salute to you that taking good care of the good name for your company.

How long time did you accumulated for that amount?

How long time did you accumulated for that amount?

what is the YELLOW n GREEN color numbers?

I'm tempted to try out MAD since some transactions have higher cashback rates than Shopback but by looking at this thread, reception seems to be mixed.

I agree with you.

I mad because of losing the chance to earn extra money from another platform. I did compare the cash back at the time and no regret.

Luckily you not fell into the trap.

those extra money if losing it... will you bankrupt or starve to die? wahahahaha

I think from a CX perspective, MilkADeal seems more straightforward and hassle free than the rest.

Back to your question on their competitors - I always have this perception that if a company spends on advertising, what they return back to the customers might not be as great; that is my personal opinion.

Yellow - pending in progress
Green - transfer successful/completed

Hi @marquis,

Thank you for your feedback.

Cashback sites, including MilkADeal uses cookies to track transactions. This technology is not perfect, and it does sometimes fail us but rest assured, most transactions are tracked. This is something that we monitor closely as many thousands of transactions are tracked every monthly.

And when transactions are not tracked, MilkADeal loses out too and we do not earn anything from it. So it's only in our interest to help our users get cashback. It would be rather unfair to call us a scam.

More importantly, here are some tips on how to ensure your cashback is tracked going forwards:

1. If you have the habit of searching for promocodes online (which 99% of the time the promocode don't work), please use a different device/browser from the device/browser that you intend to use MilkADeal to get your cashback. Reason being coupon sites leave invisible cookies on your browser which could potentially result in your tranasaction being attributed to them instead of us, resulting in no cashback for you.

2. If you are a reseller, sites such as Lazada will mark you as one and void your transactions. Their data science team has been very aggressive and pro-active at weeding out resellers gaming the system. When they void your cashback, there is nothing that we can do to reverse it as the validations from advertisers such as Lazada. We play by their rules, unfortunately. Again, when this happens MilkADeal loses out too because we do not gain anything, transactionally or financially.

3. Some sites give cashback for app purchases only e.g. Lazada whilst others only give cashback on web purchases only. Please do read the T&Cs for each individual store before making your purchase.

4. For Taobao transactions, please ensure you follow the steps here: https://www.milkadeal.com/taobao. Taobao is different because you need to key in the search terms in order for your transaction to be tracked to us.

Thank you.

I'm calling it as I see it. No disrespect towards you personally. There was little to no effort being made to look into my transaction. Granted, it's not large, but if I am to commit to your platform, I would want to make sure that your team takes it seriously. Not dragging their feet about it. I'm one of the few people that read the T&C and user guidelines. I've checked all the boxes (hence why the other cashback platform works so well for me (and the countless people I've introduced to it).

The fact that a brand new user got the short end of the stick speaks volumes. While your efforts to crawl the forum to address issues is commendable, the root cause is still in your core team. There is very little frontliners like yourself can do. If the system in place is flawed, there is not much to be said.

I'm merely voicing out my horrid experience here to make others aware. Why trust a higher percentage of cashback, if there is also a higher chance for it to fail? Might as well stick to the tried and trusted platform.

The higher-ups should have made more of an effort in retaining customers instead of marketing. When you have a user that is scorned (such as myself), combined with the ability to influence others, you get threads such as this. And very vocal individuals who will not keep mum on their less than ideal experience.

As an aside, it's very bad form to keep on hiding behind "Oh you didn't follow the instructions, that's why you didn't get the cashback. Boo hoo. Should've read first!". I have clearly indicated that I followed the instructions. I have had no issues on other platforms. Just yours.

EDIT:

FYI, I've been using cashback sites before they started trending in Malaysia. Various sites from the UK. Never once have I had an issue with tracking that failed. Every dispute (which I must say, was even back then, rare) yielded a favourable outcome for me.

This post has been edited by marquis: Dec 13 2019, 01:17 PM

Thanks for your feedback @marquis! Appreciate you taking the time to share your experience.

Quick update! Just withdrew another RM156.58 (post confirmation by Lazada and Shopee)!

so good. High spender and supporters from Milkadeal.

same as rebatemango cheat the cashback altho give extra. stick to shopback better

Yup, shopback bettet

if u wont then u give me lo. per month Rm100 ok liao, i think u also wont bankrupt or starve to death from this. Will you do it? u see talk is always so easy.

u wan money u come to take from me la if you manage to find me. haha
why shall i go find you and give u money?


This post has been edited by se800i: Dec 27 2019, 03:07 PM

CNY is indeed coming! Incoming RM106.16!

Hi, did anyone of you face such problem below ?
I'm using Chrome to open Milkadeal, login my account and redirect to merchan't website such as lazada, watsons, etc.
After purchased done. I received cashback at my milkadeal account.
But, the mystery happen now. I also received that cashback for that orders at my shopback account too (Pending status) !!!
How can be like that ? I never open the shopback website and login. but why they able to detect my purchase record ?

Once used Touch N go app on a farmasi 'Gu**dian'. Said got cash back but after 2 weeks, still does not cash back to my acc.

Now only you start to worry?

Stopped using cashback sites for years. First used them when Samsung partnered with shop back (I guess since I can't remember). After few months, I simply gave up on them. They literally tracked you like crazy maniac.

Using TnG cashback, still getting RM5 cashback.