I also think maxis won't look at this thread. Simply because this is not the popular maxis fiber thread that was in subforum of telco.

Perhaps you can consider posting there as I saw someone with maxis username there. I guess they are monitor over there but not in network section.

Another thing is a big company have a lot of sop as they wanna avoid any misconduct as the company itself got a lot of ppl and they cannot afford to watch them closely side by side. But sop is one thing, they have to realise that customer are looking for a solution and not sop.

Better they make sure the technician are well train on how to solve problem but not on following sop. But again, I am not existing user of maxis fiber so I cannot comment anything about their services.

I find they offering quite a good package and I like their termination policy much more than the giant provider who have been monopoly the market for so many years with ridiculous price and ammend the T&C for termination to retain customer. Luckily they own the backbone, otherwise a lot of people will use others isp.