Do Maxis actually send their Maxperts to your place for solving internet problems? Or are the one you get are not Maxperts but just the standard run of the mill technicians?

According to this link https://www.imoney.my/articles/maxis-maxper...eally-need-them you might need to pay for Maxis Maxpert for certain of Maxis Broadband plan.

I once had a Maxis technician or maybe a Maxpert in a Maxis business broadband installation who told me that he does not know how to configure the dhcp function of the Maxis router. Well, not sure if this technician or Maxpert was just lazy or just not properly trained.