Yes, doesnt sound right to me. If not mistaken, only a few areas that only Maxtech can do that without present of TM like Nilai or Puchong. Hmmm. For dongle, 4G will depends on your coverage area. If your area sucks (for Maxis), dont bother about it. How to know your dongle is working or not, just check their light indicator on dongle. Blue is ready and in standby mode. Red, you need to call their 123 to activate.