Hi, I bought a few items from H&M recently and when I click on the tracking number. It says that my parcel is pending duty payment by customer. The courier partner appointment by H&M is not really responsive and I can't get through any of the numbers provided and no one is replying to my e-mail either.

Is there any other way that I can do this? Can I contact customs directly or something? Appreciate your help in this. Thanks.

Hi, I encountered the same problem too. May I know did you sort it out yet?

since u got tracking mumber, what courier is that?
they should contact with u, else you call them or h&m for courier phone