Wta when tm come over to inspect it will I have to pay the rm250 for the new router or will they just write it off as their fault??? When the real person at fault is tenaga Malaysia....
1st, call TNB and and they will send someone over for inspection. You can either buy new or send damaged devices for repair. Make sure to ask repairman take pics of burnt/broken components. Then submit all receipt and pics to the person in charge. They will bank in to you after approval. Took about a week or two.
My router survived. BTU wasn't powering on and TM offered 2 options:
a) free replacement with 12 months contract.
b) pay RM 200-250 (iirc)
Later I found out that only the power adapter was dead. I have a spare from old devices with the same power rating and it worked. So I call TM and and cancel the appointment.
Help this helps.