I got call from Maxis that they can compensate me the Unifi contract termination fee and go with them.

Worth ma?

I really can't accept of this rule:

I will open report..Just for information, a flat rate of RM53.00 (including 6% SST) per visit will be charged, subject to the root cause of the problem and equipment warranty

It is an effort from our technician to rectify the issue from you. The charges will be imposed if the fault comes from customer side, however we will not charge you if the fault is from TM side.

The charges will be imposed to customer if issue comes from customer side. If the issue is from our side, there is no charges

Technician will come and check your issue, from that they will know the fault is from customer side or TM side. The charges will be imposed on the next bill cycle once issue resolved

Not sure if Maxis does have this?

HOw about if I can ask rebate from TM if the service disruption for 1 or even more days?

Any Maxis agent? I wanna migrate from Unifi to Maxis

TM CS is really damn by following the SOP exactly without considering the type of questions/information asked. I just want to ask my contract expiry date and they asked me so many questions:

1. Full name
2. Full address
3. Service contract number.
4. Mode of payment
5. Last payment amount
6. IC
7. Mobile number

I sent an e-mail from my registered e-mail address to help@ and provided all answers from 1-5 and they emailed me to ask 6 & 7.

I really unhappy with such stupid SOP way without considering the type of information asked. It is not sensitive or private at all but to ask so my security questions to verify me.

7 questions - you considered a little bit? If I asked other private info, then need to ask till 10 questions? Even I call to credit card center to ask for my card transaction, they won't ask until 7 questions.

Don't you think the questions are too many for just a non-sensitive information? And do you know what is personal data?

Do you think contract expiry period is personal data and sensitive and private?

This post has been edited by jack2: Feb 21 2020, 09:12 AM

On live chat - they asked 5 questions. The last one I can't answer as I need to look at my cc billing to find out the amount paid on last payment. I asked if you can ask other question. The live chat CS told me "CANNOT. You must answer this question"

I requested to get the answer by e-mail as well other than phone call and they asked me to email to @help with the 5 answers. After copied and pasted the answers, they replied me to provide 2 more answers i.e. 6-7.

Dont you think they are too over with just non-sensitive data which the data can't be used to do anything like curi your duit or whatever...