I did exactly this. Report on high latency (200+ms) especially during night time. Ping is good (100ms) at early monring. Even brought the matter to MCMC. TM said the latency (200+ms) is acceptance, so closed the report. I reopened it. TM said that other people have no problem, how come only me having problem? TM said they don't handle such problem. They only care if you have any internet connection. If internet ok, then other "problems" are not in their job scope. I request for manual routing. TM said cannot change because IP is dynamic. (They think I am stupid that routing cannot be changed) But with the current ubisoft problem, somehow the route can be manually changed? I kept chasing on the problem. You know what? TM said if you don't like the internet service, don't use it, and close the report. What now? Please advise. I am not even sure what is MCMC for?

This post has been edited by Vickyle: Feb 9 2020, 07:35 PM

Japan server. I monitor and record lots of data/figures for over a year (Normal ping 100ms, bad ping 200ms comes with packet loss). Pingplotter shows my location (Sarawak) has 40ms, but the spike happens at KL area 150ms (normal is 70ms). Packet loss also starts at KL. From KL to Japan is only an smaller increase of 50ms. TM said they have monitored the case too, and said no problem. They did not even bother to change the route to test it. Just "You tak suka, you keluar". Good luck to the rest of you guys.

TM said there is only 40% capacity of traffic and it's impossible to have congestion. I am speechless

This post has been edited by Vickyle: Feb 10 2020, 08:58 AM

For those who has no alternative, wish them good luck

Now that I remember, TM said the problem does not fall under any category that they are responsible for. There is no ISO or policy to fix this kind of problem. Does that mean MCMC need to implement new policy? I look at "Quality of Service" standard/policy. The last time it is updated is around 20 years ago. I guess the policy is not revised to be on par with newer technology? 20 years ago tak ada fibre technology. But now ada fibre, but policy still follows older technology. Am I understanding it correctly?

TM's famous "best effort basis" quote will effectively defeat all your questions, as well as any inquiries from MCMC to TM

This post has been edited by Vickyle: Feb 13 2020, 04:56 PM

From Sarawak. Something wrong with international connection/routing.