Jun 7 2020, 12:13 PM
QUOTE(ericpires @ Jun 6 2020, 06:04 PM)
Subang SS15 - Using 100mb line. The whole day around this speed. wireless
Wired around 6mb
Call TM they said no interruption, reset the port. came back and check, its still at this speed. Did you guys face issue like this today?
100mbps line getting 4mbps down and 50mbps up.
Troubleshooting methods:
1. Restarted / reset modem.
2. Changed modem. I have a TPlink DecoMesh modem, Asus 66u, and the original TPlink given by tmnet.
3. Called tmnet to reset port / session.
4. Tried wired / wireless.
5. Tried with 2 different computers and multiple smartphones.
6. This is the best part - If I were to use a VPN (surfshark), I can get 30mbps download. (WHAT THE HECK?!)
I like how tmnet's support will remind you that there are charges if the technician comes over and if the fault is not on their end. I asked them if the fault is indeed on their end, will I get compensation for the few days that I am getting streamyx speed? The dude over the phone couldn't answer. Guess I will be calling their billing department.
Issue since yesterday.
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