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Unifi Official TM UniFi High Speed Broadband Thread V38, READ 1ST PAGE FOR TURBO SPEED INFO!
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BANFantasia
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 Jun 3 2020, 02:25 PM
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QUOTE(maxstlg @ Jun 3 2020, 01:19 PM) BTU is lifetime warranty. If it is faulty, TM will change it without additional charge. https://www.tm.com.my/Home/Broadband/unifi/...ipment-BTU.aspxIf your existing package is lower than or equals to 100M, the BTU should still be OK. My current plan is 300 Mbps so BTU is mostly the bottleneck. I just called TM, the CS told me I might have to pay for new modem. I will argue with them after the technician come to check. If can change without additional fee, how about my contract? Will it get renewed? QUOTE(soonwai @ Jun 3 2020, 02:03 PM) Dunno why TM keeps doing that. Give 300Mbps but never change the BTU. My friend also the same. Just report to them and tell them you can’t get more than 95 on your PC using a cable. They’ll come and check and change the BTU for you. CS will mention RM53 charge and all that but you should not be charged anything. Suggest you put the TM router back on when they come to check. If not they’ll start blaming the problem on anything they don’t recognize. I already called them. CS said he will open report for me and technician will contact me. The CS did ask me my router model and the LAN cable used. I am hope my contract will not get extend because of new modem. |
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soonwai
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Jun 3 2020, 02:42 PM
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QUOTE(Fantasia @ Jun 3 2020, 02:25 PM) My current plan is 300 Mbps so BTU is mostly the bottleneck. I just called TM, the CS told me I might have to pay for new modem. I will argue with them after the technician come to check. If can change without additional fee, how about my contract? Will it get renewed? I already called them. CS said he will open report for me and technician will contact me. The CS did ask me my router model and the LAN cable used. I am hope my contract will not get extend because of new modem. BTU is TM's property. No BTU charge and no service charge for the visit and does not affect your contract in any way. |
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xCryptik
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Jun 3 2020, 02:53 PM
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QUOTE(soonwai @ Jun 3 2020, 03:42 PM) BTU is TM's property. No BTU charge and no service charge for the visit and does not affect your contract in any way. TM's property but got Within Warranty and Beyond Warranty for that BTU. Never got charged yet.  |
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BANFantasia
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Jun 3 2020, 03:46 PM
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QUOTE(soonwai @ Jun 3 2020, 02:42 PM) BTU is TM's property. No BTU charge and no service charge for the visit and does not affect your contract in any way. Good to hear that. The CSA I talked to didn't give me a clear answer for that. |
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skylinelover
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Jun 3 2020, 03:53 PM
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QUOTE(Ebony & Ivory @ Jun 2 2020, 11:11 PM) so, it is only for the first ten months. after that, price revert to normal. 300M RM149 -> RM199  Haha i iz sad then I thought forever 149 hahahaha |
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WannaGetBuffed
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Jun 3 2020, 05:11 PM
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maxis customer with contract and without only gain a 42" worth 500 if sell outside. the RM500 need to pay to maxis if on contract so it doesn't translate back to saving to customer.
i rather they reduce the bill over 24/mths rather than give TV. Not enticing enough for me to move over just for a TV, need to advertise and deal with buyer to get the cash. troublesome.
Meh
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Morning_Star
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Jun 3 2020, 05:16 PM
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QUOTE(Fantasia @ Jun 3 2020, 12:43 PM) Just found out that my BTU only support up to 100 Mbps. May I know if anyone have experience in changing BTU with TM? How much is the cost and how about contract? I have same problem with u. QUOTE(soonwai @ Jun 3 2020, 12:57 PM) QUOTE(sHawTY @ Jun 3 2020, 01:09 PM) QUOTE(maxstlg @ Jun 3 2020, 01:19 PM) My attached picture for BTU 1st Gen ( from year 2013 ) Does it support upto 500 Mbps ?  2nd picture is current latest model ( don't know what Gen & model # ) Can this support upto 500 Mbps ?  |
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y500
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Jun 3 2020, 05:56 PM
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QUOTE(Morning_Star @ Jun 3 2020, 05:16 PM) I have same problem with u. QUOTE(maxstlg @ Jun 3 2020, 01:19 PM) My attached picture for BTU 1st Gen ( from year 2013 ) Does it support upto 500 Mbps ? 2nd picture is current latest model ( don't know what Gen & model # ) Can this support upto 500 Mbps ? white 1 is Alcatel-Lucent I-240G-P , with gigabit ports shall support up to 1gbs black 1 is huawei Hg850a(old model, using it since 2013, switched to HG8240H5 at 2019) , with ethernet port only support 100mbps. current modem TM giving is HG8240H.   This post has been edited by y500: Jun 3 2020, 06:28 PM |
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Morning_Star
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Jun 3 2020, 06:10 PM
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thank you !
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y500
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Jun 3 2020, 06:14 PM
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QUOTE(Morning_Star @ Jun 3 2020, 06:10 PM)  try cat6 cable ?  This post has been edited by y500: Jun 3 2020, 06:14 PM |
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Jjuggler
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Jun 3 2020, 07:22 PM
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QUOTE(shaktiv8 @ Jun 3 2020, 11:34 AM) It’s also set to reset everyday at 5AM, so I don’t think it is only designed for about 8 hours of usage right ? Install Asus-Merlin, it may solve your problem. Stock firmware not stable. |
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ideaplus
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Jun 3 2020, 07:38 PM
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QUOTE(Rainings @ Jun 1 2020, 01:30 AM) aiks  ... why u went to agent instead of TM Point. By right TM Point should handle everything for u. Right now if u get it via agent, maybe you will not get free 1 month bill. Some forumer brought out if apply via agent, because TM need to pay commission to agent, you wont get free one month bill. Not sure what can you do now, sit down or wait or if u need fiber desperately, i still recommend you go to TM point explain ur situation to them, maybe they can help you. Actually that agent told me that i still entitled for the free 1 month subscription as advertised via official unifi website, even sign up thru him. As my area have weak network with Maxis/Celcom/Digi, i have to apply unifi for internet. Yup, I'm planning to go TM point this Sunday and see what to do to secure my application with unifi. |
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BANdadah
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Jun 3 2020, 08:24 PM
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Getting Started
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looks like tonight twitch is extra bad.
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go626201
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Jun 3 2020, 09:52 PM
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QUOTE(dadah @ Jun 3 2020, 08:24 PM) looks like tonight twitch is extra bad. For me every night after 10 or 11pm suddenly it will start buffer,i also not understand just the certain timeframe confirm start buffering. But before 10pm mine smooth smooth . Today earlier abit,9pm started. This post has been edited by go626201: Jun 3 2020, 09:52 PM |
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pappasera
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Jun 3 2020, 10:20 PM
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Getting Started
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QUOTE(dadah @ Jun 3 2020, 08:24 PM) looks like tonight twitch is extra bad. QUOTE(go626201 @ Jun 3 2020, 09:52 PM) For me every night after 10 or 11pm suddenly it will start buffer,i also not understand just the certain timeframe confirm start buffering. But before 10pm mine smooth smooth . Today earlier abit,9pm started. Hope you guys reported this so that they know people are having problem with the site. Mine started really early, around 6pm everyday.  |
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QuantumEdge
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Jun 3 2020, 10:29 PM
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 Seems like TM is switching router again? ATW DS244WSGV This post has been edited by QuantumEdge: Jun 3 2020, 10:34 PM |
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Daniel Hyuuga
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Jun 3 2020, 10:33 PM
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QUOTE(QuantumEdge @ Jun 3 2020, 10:29 PM) Seems like TM is switching router again? new installation? |
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xCryptik
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Jun 3 2020, 10:34 PM
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QUOTE(go626201 @ Jun 3 2020, 10:52 PM) For me every night after 10 or 11pm suddenly it will start buffer,i also not understand just the certain timeframe confirm start buffering. But before 10pm mine smooth smooth . Today earlier abit,9pm started. Same. Suddenly become low resolution for awhile then back to normal. I reported to TM but the moment contractor call speed magically went back to normal. Haha. |
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Daniel Hyuuga
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Jun 3 2020, 10:37 PM
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QUOTE(go626201 @ Jun 3 2020, 09:52 PM) For me every night after 10 or 11pm suddenly it will start buffer,i also not understand just the certain timeframe confirm start buffering. But before 10pm mine smooth smooth . Today earlier abit,9pm started. mainly probably due to congestion issue |
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QuantumEdge
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Jun 3 2020, 10:40 PM
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QUOTE(Daniel Hyuuga @ Jun 3 2020, 10:33 PM) Yes, heard TM switching to this for JB's new installation. This post has been edited by QuantumEdge: Jun 3 2020, 10:41 PM |
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