Why downgrade need to give you new equipment?

Contract still 2 years tie new 1

This post has been edited by hickups: Jun 2 2020, 10:02 AM

Well, tie you to contract is due to the downgrade and not equipment. Only new applications and some upgrades will have equipment change.

Ohhhh...deng....tot can get new router

lol lowyat news now.
https://www.lowyat.net/2020/214241/unifi-de...-rm149-300mbps/

I called tm directly, this is for selected customer from different provider only. it is like a counter offer to maxis

so, which mean GG to maxis? lol

damn, for a while I almost cancelled my Maxis fibre installation.

Wanted to opt for the RM39 instead LOL so much savings

gonna wait for TM reply, seems unfair towards existing users

guys any1 know what is the issue here?

i am using Netis modem for unifi and all working well until midnight yesterday. wifi and LAN are not working on all of my devices except my work laptop. the DSL status is Activating.

That's the problem you see. They selectively offering this kind of deal for potential new customers.
What about existing customers? New customer that signup for Unifi? Streamyx user?
All the different pricing and they are focusing user to renew their contract every 2 years.

Many streamyx users are still paying expensive bill with slow and unstable internet speed.
RM69, RM79, RM89? Paying for the price with the speed in between of 2M-8M.
Some reported they are paying higher for only 4Mbps.

what they offer for Unifi Users.
RM89 30Mbps
RM89+RM10 50Mbps (force you to renew 2yrs contract)

RM129 100Mbps
RM199 300Mbps

Some of the forumer share they are getting 800Mbps for less than RM200, good for them.


Now please take a look what they offer for Maxis Fiber Users instead
RM39 30Mbps
RM79 100Mbps
RM149 300MBps


Is this unfair business practice? YES.
Are they treating loyal customer like a cash cow? YES
Is the monopoly National ISP secretly giving sepcial rate to different customer acceptable? Absolutely F*cking Not.

Internet is an essential needs, with the pandamic happened it become more obvious.
This is not okay. I don't think we should tolerate this kind of of BS anymore.

This post has been edited by Rainings: Jun 2 2020, 01:06 PM

That deals didn't stated unifi lite or unifi fibre clearly. Only unifi 300Mbps, unifi 100Mbps, unifi 30Mbps.
Maybe that's the reason they change streamyx into unifi lite. So that we never know it's fibre or copper if they advertise it as unifi.
But still that RM39 for 30Mbps!

rm199 for 300Mbps that need to bundle with unifitv imo is most stupid combo ever. who the shit wanna bundle with unifitv .. they should just separate it and do it like maxis rm149 for 300Mbps.

These are the problem parts TM like playing for a long time until present day. Really like to mix the price ingredients. from starting streamyx era jom jimat or whatever package name that cheaper price then come to unifi price. Mix price again. Why not changed strategy fixed or auto revise all subscribers to latest price like done by maxis and other ISP related. When they played this game they put their own trapped. So, it's very hard right now to fix the price for all their subscribers whether existing and new one because some of us got cheaper and expensive paid that really mind blowing. Their promotion ads also will put their own trapped too with fishy terms and conditions not cleary one.

This post has been edited by misspinky: Jun 2 2020, 01:43 PM

Got your answer from TM already?

What to do? People stubborn mah. Why not just choose Maxis? Choosing Unifi and complaining just strengthens their monopoly.

Can someone fwd me that email or provide the link in the email?


This post has been edited by den: Jun 2 2020, 02:01 PM

yes diff customer get diff package... i got this package last time by auto upgrade from najib annoucement, turbo etc etc.

i start with 179 for 30mbps, then auto upgrade to 50mbps (najib time i think, then add RM10 to 100mbps) then turbo to 800mbps and they remove the RM30 for ultimate pack. i dont know why...

so now i m paying 159 for 800mbps. if existing customer go and apply for this package at this price, for sure they wont allow. i m lucky to be

RM39, 30mbps unlimited, i can easily sign 5 years for that package. Never really use more than 30mbps, so faster line wont benefit me.

Come offer me lah TM.

Capped at 60GB.

unfair? its TM we are talking
they had been unfair since couple decades ago.
go and spam MCMC for complaint about unfair practice.
happy or not TM needs to answer MCMC for every single complaint.
best yet, keep on reopen the case do not let TM close case.