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Unifi Official TM UniFi High Speed Broadband Thread V38, READ 1ST PAGE FOR TURBO SPEED INFO!
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lowyard
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 Nov 18 2019, 12:00 PM
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QUOTE(pakji @ Nov 18 2019, 03:05 AM) maybe signal loss for Fiber cable i think batter call TM they will come to check Fiber cable fix to get signal back QUOTE(Jjuggler @ Nov 18 2019, 11:00 AM) Fiber optic splicing (may be detach/broken) at outside your residence or a faulty btu. I've face this issue before. QUOTE(misspinky @ Nov 18 2019, 11:40 AM) Just call tm hotline, I got this problem too long time ago a few weeks after installed unifi, its faulty from your btu, problem probably on their side. My btu got this problem too because tm technical team on server side accidentally switch my connection on sleep/idle mode. That is what tm technician told me when they investigate from the other side. Tm technical that came to my house change new one of btu, no charges on bill. so, you no need to worry. My friend also got this problem too, but his problem was different, he applied unifi and tm point applied a new package for him with an agreement. But on the final day before change to new package, tm technical team on server side failed to change my friend new package. So, next day tm technical came to his house, changed new btu for him with changed new package on that same day. Both of side need to work together. Thanks so much for your help and insight guys. Am engaging with their careline via the myunifi app. Hoping to get this sorted out soon. Coz to make things worst, my house is only partially covered by Telco coverage. Meaning if I go to the kitchen or the 3rd bedroom (my bedroom), I have no phone signal. Nobody can 2G call me, nobody can WhatsApp call me. Suddenly my phone become 3310. |
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afiqms
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Nov 18 2019, 02:19 PM
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Getting Started
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QUOTE(lowyard @ Nov 18 2019, 12:00 PM) Thanks so much for your help and insight guys. Am engaging with their careline via the myunifi app. Hoping to get this sorted out soon. Coz to make things worst, my house is only partially covered by Telco coverage. Meaning if I go to the kitchen or the 3rd bedroom (my bedroom), I have no phone signal. Nobody can 2G call me, nobody can WhatsApp call me. Suddenly my phone become 3310. where is your location bro? at the outskirt of town? |
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lowyard
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Nov 18 2019, 05:00 PM
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QUOTE(afiqms @ Nov 18 2019, 02:19 PM) where is your location bro? at the outskirt of town? A bit la. Balakong. Got high rise blocking the signals I think. It's been like this since this place opened in 2013. |
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gahkin
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Nov 18 2019, 10:46 PM
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QUOTE(raynman @ Nov 17 2019, 07:03 PM) My latest bill is negative too.  how come my latest bill is -rm152.15 ? how's TM calculator ar?  |
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ppfoong
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Nov 19 2019, 12:42 AM
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QUOTE(gahkin @ Nov 18 2019, 10:46 PM) how come my latest bill is -rm152.15 ? how's TM calculator ar? Did you applied for the pay nothing promo with new 2 years contract? |
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SUSpakji
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Nov 19 2019, 01:32 AM
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unifi down  btu PON light stable and TEL1 Blinking unable connect PPPOE my area down i open tm chat live position in queue is 176.  i using my mobile data hotspot maxis |
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PowerSlide
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Nov 19 2019, 01:35 AM
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QUOTE(pakji @ Nov 19 2019, 01:32 AM) unifi down btu PON light stable and TEL1 Blinking unable connect PPPOE my area down i open tm chat live position in queue is 176. i using my mobile data hotspot maxis Me at Butterworth area Penang also down |
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viruz
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Nov 19 2019, 01:40 AM
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Down for me too, BM area
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SUSpakji
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Nov 19 2019, 01:42 AM
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QUOTE(PowerSlide @ Nov 19 2019, 01:35 AM) Me at Butterworth area Penang also down same here i at Penang Georgetown down |
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Rei7
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Nov 19 2019, 01:51 AM
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Down here in Ampang
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kaizer_x
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Nov 19 2019, 01:52 AM
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Down also in Penang Island near Qbay
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SUSpakji
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Nov 19 2019, 02:02 AM
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QUOTE(kaizer_x @ Nov 19 2019, 01:52 AM) Down also in Penang Island near Qbay down in Penang Georgetown position in queue is 130. crazy maybe people user unifi down that then open live chat i waiting i using maxis my phone like that backup connected PC USB still have quota i go outside i always use data my phone maxis one plan 188 this month contract will end i will downgrade maxis one plan 128 enough can't finish quota lol because line slow |
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JustcallmeLarry
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Nov 19 2019, 02:47 AM
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Me too down and just got it back few minutes ago. Location Penang
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SUSpakji
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Nov 19 2019, 02:48 AM
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now unifi is up back to normal just now  Penang |
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aliffarhan
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Nov 19 2019, 02:51 AM
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New Member
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Still down ampang
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Rei7
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Nov 19 2019, 09:28 AM
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Good thing it went back up after waking up
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afiqms
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Nov 19 2019, 09:40 AM
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Getting Started
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Might be due to trunk line broken that serve Penang area
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DjTranceHan
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Nov 19 2019, 09:48 AM
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Getting Started
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im applying for rm129 100mbps. How do i know if it running fiber or copper to my modem? Thank you.
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sHawTY
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Nov 19 2019, 10:40 AM
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QUOTE(DjTranceHan @ Nov 19 2019, 09:48 AM) im applying for rm129 100mbps. How do i know if it running fiber or copper to my modem? Thank you. 100Mb/s automatically FTTH. TM's VDSL cannot reach 100Mb/s Max at 50Mb/s & that's quite rare, most are stuck at 30Mb/s |
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