Hi, just subscribed this little shitty company, worst choice of my life lol.
1) Installation day (13th November 2019) : Appointment at 2.30pm Waited 1 hours for the technician to come (cannot come but no call from that dude) 3.30pm: I need to call myself, then they say someone else will come at 4.00 pm ( waited for another half an hour) (Need to call myself again! Technician: cant find my house, no problem, guide him like a lost lamb). 4.50 (reached) During installation, the technician told me im using old modem need to change, so my current speed only achievable to 100mbps, they will request new modem from TM and I just need to call with my sales person and update her. ( no problem (temporary) I can wait, although the sales person should be the one who supposed to confirm my equipments and everything before the installation )
2) Payment: Told my sales person not gonna pay until the modem is settled (invoice came on the same day), doggy payment style (BANK IN only, 2019 wtf.)
3) Speed throttle: Best shit of my life ( line activated on the same installation day) > My initial expectation: Upgrade from 30mpbs (maxis/astro) to 300 mbps (Viewqwest) 10X speed (nice) In reality: Getting 8-9 mbps !!! Equivalent to 1mb/s dl speed. Last time with maxis constant dl speed (3mb/s) . Speed throttle how? Initial dl speed 5-6 mb/s then drop till 1mb/s (promised to have at least 100mbps internet (old modem)) (Speed check their server 70-80 mpbs, public server like speedtest.net (10-40 mpbs), testmy.net (8-9mbps<<more accurate usual dl speed 1mb +/- 300kb/s)
4) Customer service/Technician support: Never (emphasized) pick up calls. Need to call my sales person all the freaking time.
5) Updates : NONE, 0 calls and need to call myself (AGAIN) (asked the sales person: TM no call you?, But I already email them wor! Complained about the speed throttle: (I pass my boss (manager) contact to you, you talk to him ( call yourself):|). Their manager reaction : 0 idea what is happening from the whole situation and asked me to explain the whole situation again!! (no communication at all with his subordinate). His solution: Will email their GM.
Conclusion after < 1 week subscription (19th November 2019): Will terminate soon and if they charged me for the contract penalties, then i will complain to MCMC
Proves for throttle? as attached. Proves for bad services ? Try yourself
https://pictr.com/images/2019/11/19/5YwwCA.png
https://pictr.com/image/5Yw8M5
https://pictr.com/image/5YwdB1
https://pictr.com/image/5YwMFQ

This post has been edited by niama99: Nov 19 2019, 09:08 PM