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 Windows 10 freeze at startup logo, UPDATE: solved... sort of

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TSnders
post Nov 7 2019, 09:08 AM, updated 5y ago

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Recently fresh installed Windows 10, fully updated and installed some apps. But about 60% of the time if I boot or restart PC, it will freeze on Windows 10 startup logo.

I can see my mouse and keyboard led on when pc is booting, but mouse led will off first, followed by keyboard led off on windows 10 logo.

If the kb and mouse led come back on after 1-2 seconds off, then windows will continue booting, if not, stuck at windows logo forever.

Things I tried:
1. Windows Automatic Repair
2. SFC / DISM
3. unplugging my usb devices 1 by 1
4. AppXSVC regedit off
5. no antivirus
6. Ram tested
7. totally fine if I managed to boot into w10, gaming etc
8. rollback to absolutely fresh install
9. totally reset windows 10
10. disable USB Legacy Support in BIOS
11. re-enable hibernation to untick fast-startup

any ideas guys?

spec:
i5 2500k
asus p8z68v pro gen 3 newest firmware
giga gtx 960 windforce
8gb kingston ddr 3 1333
500w seasonic psu
intel 1.8" 180gb ssd system drive
klevv 256gb ssd

edit: I read there's this bug with windows 10 with some newer keyboards with USB Lecacy 3.0 support in older mobo. I tried disabling that, and it "seemed" to work. need further testing.

edit2: I think I managed to solve it, cos the last 4 times I cold boot, this doesnt happen anymore. Will update if it happens again.

edit3: nope, didn't work, and the symptoms gotten worse, 95% fail rate to boot into windows, even after resetting windows 10. Will clean install another ISO on another SSD tonight to see if it helps.

edit4: pretty confident this time I have fixed it, cos the entire boot "sequence" is changed, ie it shows the icon then directly off my usb peripherals light, then direct success boot into windows everytime.
too bad I can't be of much help, because I basically just downloaded another ISO with 1909 update from microsoft, Rufus it, install it on my other SSD, and swapped SSD port to 6Gbps (was on 3Gbps b4), so anything can be a fix, the ISO, the SSD, the port, so yeah....

This post has been edited by nders: Nov 20 2019, 08:08 AM
mixedice
post Nov 7 2019, 09:18 AM

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Trying reformatting with a different Windows ISO
samftrmd
post Nov 7 2019, 05:31 PM

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Have you try scan the HDD? Test with new OS?
Did you try default/XMP profile BIOS? When you can boot, can you check temperature? Can you try temporary disable all Start up items in Task Manager?
Did you try Windows Memory Diagnostic or Memtest?

WebWalker
post Nov 8 2019, 01:03 PM

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What is your system specs?
chocobo7779
post Nov 8 2019, 01:38 PM

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QUOTE(nders @ Nov 7 2019, 09:08 AM)
Recently fresh installed Windows 10, fully updated and installed some apps. But about 60% of the time if I cold boot, it will freeze on Windows 10 startup logo.

I can see my mouse and keyboard led on when pc is booting, but mouse led will off first, followed by keyboard led off on windows 10 logo.

If the kb and mouse led come back on after 1-2 seconds off, then windows will continue booting, if not, stuck at windows logo forever.

Things I tried:
1. Windows Automatic Repair
2. SFC / DISM
3. unplugging my usb devices 1 by 1
4. AppXSVC regedit off
5. no antivirus

Rebooting won't have problem, just cold boot will stuck sometimes.

any ideas guys?
*
First of all, machine specs? icon_idea.gif

Also, try the following:

1. Check whether your drives are failing
2. Check whether your RAMs are failing
3. Disable XMP and CPU/GPU overclocking, if any overclocking is done
4. Update the BIOS if possible

This post has been edited by chocobo7779: Nov 8 2019, 01:38 PM
TSnders
post Nov 9 2019, 12:05 PM

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specs updated in Thread, forgot in the first place sorry smile.gif

I read there's this bug with windows 10 with some newer keyboards and USB Lecacy 3.0 support in older mobo. I tried disabling that, and it "seemed" to work. need further testing.

chocobo7779
post Nov 9 2019, 01:55 PM

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QUOTE(nders @ Nov 9 2019, 12:05 PM)
specs updated in Thread, forgot in the first place sorry smile.gif

I read there's this bug with windows 10 with some newer keyboards and USB Lecacy 3.0 support in older mobo. I tried disabling that, and it "seemed" to work. need further testing.
*
hmm.gif Did you happen to use a USB keyboard?

Also, can you try updating the BIOS icon_idea.gif
chocobo7779
post Nov 9 2019, 01:55 PM

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Edited.
TSnders
post Nov 9 2019, 02:01 PM

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QUOTE(chocobo7779 @ Nov 9 2019, 01:55 PM)
hmm.gif Did you happen to use a USB keyboard? 

Also, can you try updating the BIOS icon_idea.gif
*
yeah, relatively new as well, tecware phantom tkl, so might be that...?

bios already newest smile.gif
ghostcommand
post Nov 9 2019, 06:27 PM

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From what you have described, it seems like your SSD might have issues. Try to check with crystal disk info, then run a benchmark with crystaldiskmark and see if your PC will crash or slowdown. If I remember correctly, Intel SSD toolbox can also check your SSD for errors.

You should also do memtest with 4 passes to make sure your RAM is working fine.

This post has been edited by ghostcommand: Nov 9 2019, 06:31 PM
TSnders
post Nov 12 2019, 06:37 PM

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EDIT: did not work, and problem become unbearable, will be clean installing soon.


I think I managed to solve it, cos the last 4 times I cold boot, this doesnt happen anymore. Will update if it happens again.

Steps I did that worked for me (one of these did the trick):
1. Disable USB 3.0 Legacy support in BIOS
(Saw ONE user mentioned that his new corsair kb giving this symptom for older gen mobo, so I tried it cos my kb is relatively new and mobo is old)
2. Re-enable Windows 10 Hibernation then turn off Fast Startup (commonly suggested fix, but my hibernation is already off, so Fast Startup should be disabled too in the first place, but just to be sure I re-enable Hibernation to show the FS option and untick it)

Thank you all for your help and info. Hope my solution help someone at least in the future.


This post has been edited by nders: Nov 14 2019, 03:27 PM
NativeCasinos.ca P
post Nov 14 2019, 11:36 PM

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Try to upgrade it manually
TSnders
post Nov 18 2019, 06:54 PM

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pretty confident this time I have fixed it, cos the entire boot "sequence" is changed, ie it shows the icon then directly off my usb peripherals light, then direct success boot into windows everytime.

Too bad I can't be of much help, because I myself don't know which part caused it, I basically just downloaded another ISO with 1909 update from microsoft, Rufus it, install it on my other SSD, and swapped SSD port to 6Gbps (was on 3Gbps b4)...

so anything can be the fix, the ISO, the new SSD, the port, so yeah....
Melaro P
post Nov 21 2019, 05:39 PM

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I also encountered this problem before and I just reinstalled the OS and the problem was solved.
TSnders
post Nov 22 2019, 11:01 AM

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QUOTE(Melaro @ Nov 21 2019, 05:39 PM)
I also encountered this problem before and I just reinstalled the OS and the problem was solved.
*
yeah, i see numerous reports on this as well, and switching ISO when fresh installing is also among the most ppl recommended when everything else fail. I guess Windows 10 is just inconsistent even with a fresh install lol. Thanks for your input!
Fetilar
post Nov 29 2019, 05:10 AM

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There still could be some conflicts if mobo is very very old anyway and it shouldn't work that way totally and completely for whatever reason. How do you plan to go there anyway ? I do want to make it happen. If reinstall of win 10 helps and it was fresh I am not even sure what it was.
TSnders
post Nov 29 2019, 06:27 PM

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QUOTE(Fetilar @ Nov 29 2019, 05:10 AM)
There still could be some conflicts if mobo is very very old anyway and it shouldn't work that way totally and completely for whatever reason. How do you plan to go there anyway ? I do want to make it happen. If reinstall of win 10 helps and it was fresh I am not even sure what it was.
*
I already "fixed" it. With a fresh install on a different SSD connected to a different sata port and a different iso. So any of these 3 can be the real culprit. Or just win10 randomly borked itself in the first install.

 

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