Stupid dog bite the fibre optic cable . as i know it cannot be reattached. Need to pull from the post again all the way into the house? How much are they charging per 10meter ka? I could probably relocate the ONU to the end of the fibre optic cable where it's bitten to save money. Does it work?

Is it the black or the white cable?

from pole to roof + 5meters in side yuor house is free i think... after 5m then theres a chaarge... opt for microduct if dog bite the fiber...

My cat broke the inside cable years ago. I bought on lelong rm15 and replace it myself

That time local seller only sell at lelong, can get fast shipping for 3days compared to Lazada 1 week plus.

Time has change now buy at shopee can get less than 24 hours

your cable on the ground meh?
it can be reattach if the person know what he is doing. need to reterminate the 2 ends and use the jointer connecter thing..

What should I get exactly? Can share?

I'm not an expert. I don't even know the technical term but there are two cables, one from the pole outside to a box. The 2nd one is inside from the box to the router. Thankfully my cat break the inside cable that are from the box to the router. That one is cheap and easy to replace

black cable. i think direct from post to house. they didnt install the wall plug thing .i got conned?

This post has been edited by yvliew: Nov 3 2019, 08:18 PM

Why not contact unifi help service?

Contact UniFi and pay, peace of mind. Pay a bit of course.

because God knows when they'll reply to TS.
TM, much like any other monopolised business in Malaysia, don't care about their customers because we don't have any/many alternatives.

That was lan cable not the fiber cable. Fiber cable required special tm technician to fix it.

dont tell unifi your dog did it, say the rubbish truck/crane did it

Kecian doggo

You have to call tm for the black cable. If the indoor cable just buy.
If black cable goes straight to your modem, yes you got conned.
The indoor cable is flexible and cheap.

no internet no entertainment these days. gaming also need online.. tv.. all iptv..

i think can do splicing wan

Pole > small terminal box > BTU

From your explanation, it seems like your dog chew on the small terminal box > BTU . Where's that is easily replaceable just go any IT shop they do sell terminated end and you just plug n play

You can get live chat assistance at unifi website, 3am also got one.

yes but need fiber splicer.

I think the contractor conned me. They didn't install the wall terminal box. Direct black cable from pole to btu

its fiber,
usually it is pole --> the fiber termination box --> BTU/ONU
if its the cable from pole to box, need to contact TM.
if its the cable from box to BTU/ONU, you can just buy from shop

im curious how did the dog bite it

Not lan Cable la this one

pole to ur house belongs to TM (black).
anything happens there, TM will fix for free.

withing house (white), that 1 need to pay.
though u can get other contractor, or of u know any TM fiber installer technician, they can do the same spec wit fraction of the cost.

The box is small and doesn't need to connected to a wall. Try trace the wire from the pole to your router got any small box in between? The thickness between those two wires if different. If the wire from the pole and the wire to your router is different then there must be a box somewhere in between.

The colour actually don't matter, some got black, white, blue, yellow.

The wire to my BTU is thin... I think it's straight from pole.

break part: is it hard or soft?

This post has been edited by Phoenix_KL: Nov 3 2019, 09:34 PM

Rm360.00 around there last time i kena. Pull right from post point to my house.

depends where he stayed in
i stayed in shoplot
there is no terminal box, they pull the fiber optic(black cable) straight from the box all the way to the BTU inside my house

https://livechat.tm.com.my/

per meter i think should be rm 10.

If you know yourself how to reterminate the fiber cable, they are selling fiber cable cheap at viewnet at lowyat plaza.

coz....if the wire is thin, it could be the fiber cable itself is black?

or it could also mean in somewhere they stripped and cut off the metal reinforce.

From pole to house those fibre cable is by pair where there is two cable one is wrap with fibre and another one is wrap with steel to reinforce it.

not sure if there is different SOP for installing @ shop lot.

But standard practice isn't they need to have terminal box then route another cable out?

or maybe installer lazy to do.

yes...color can be black as well.

my ex-office has that terminal box but that was a private installation(private ISP), that area will not have UNIFI
from the terminal box, it split to different department from there
but 1 thing i'm unsure is, since that area no UNIFI, i'm curious where did they pull the fiber from

my house, from the box he pull fiber all the way to the BTU at my living room

This post has been edited by MR_alien: Nov 3 2019, 11:28 PM