QUOTE(tan_aniki @ Nov 20 2019, 10:20 AM)
Can’t use UnionPay card & QR at Old Town.U Mobile E-wallet --- GoPayz
U Mobile E-wallet --- GoPayz
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Nov 20 2019, 11:05 AM
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#21
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2,600 posts Joined: Apr 2019 |
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Nov 20 2019, 11:12 AM
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#22
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Nov 21 2019, 04:04 PM
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#23
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Haven’t got my Visa since 1/11. Already 15 business days. They promise to deliver within 14 business days.
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Nov 21 2019, 04:05 PM
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#24
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Nov 21 2019, 05:37 PM
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#25
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QUOTE(alexanderclz @ Nov 21 2019, 04:06 PM) same for both. i emailed them previously to ask about status, but they arrogantly ask me to wait 14 working days instead of trying to check for me. QUOTE(alexanderclz @ Nov 21 2019, 04:18 PM) Called the today. CS said will check & call me back. As of 5:36 pm, never call me.QUOTE(cucikaki @ Nov 21 2019, 04:20 PM) Just got a call from GoPayz staff ask why I made 3x topup and 3x withdrawal without using the card. Then I just say how to use the card if i havent receive the card. What do they mean by using the card? |
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Nov 21 2019, 05:45 PM
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#26
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Nov 22 2019, 01:40 PM
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#27
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Nov 22 2019, 02:42 PM
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#28
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Nov 22 2019, 09:43 PM
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#29
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QUOTE(leo_kiatez @ Nov 22 2019, 07:49 PM) Same for my case. Poor customer service.. Filled a complaint, asking, them why transaction failed for boost, they say currently not supported. Ask them why transaction failed for tnb website too, also same reason given not supported. I think their customer support is rather poor. Then, what is use for virtual cards?? Nowander people only use the card for top up & withdraw due to their poor customer service.. don't even dare to put his or her CS name.. complaint them kao kao Even with physical card, TNB, TNG, GrabPay, etc., all can't be used. Only onsite wave is possible. |
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Nov 22 2019, 09:46 PM
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#30
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QUOTE(cucikaki @ Nov 22 2019, 09:22 PM) QUOTE(tan_aniki @ Nov 22 2019, 09:29 PM) i make RM4k yesterday and today RM4k again at 2pm, receive the miss call at 4pm... I'm withdrawing since October, more times, total higher amount but I didn't receive call from them. You guys are so obvious without other spending. till money not in yet... |
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Nov 23 2019, 02:51 PM
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#31
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Nov 23 2019, 02:53 PM
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#32
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Nov 23 2019, 08:21 PM
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#33
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QUOTE(Nom-el @ Nov 23 2019, 07:31 PM) At least they call to ask. kiplePay is even worse. They blocked my withdrawal without even informing me. When I asked to check why I have not received the money after waiting for about a month, they told me the transaction failed because I have insufficient balance which is not the case as the transaction was shown as successful on the app. They closed my case 1 day later because I did not reply to them. So, I attempted another withdrawal since the balance was already in my account. Money was deducted and transaction was shown as successful again. I checked with customer service again after a few days to be on the safe side. To my surprise, I was told that my withdrawal request had been rejected and I must use up all the balance on spending. They said since I have only done top up and withdrawal without any spending, it is considered as abuse. I have only done that once last year. This is the second time I am doing that. I am just using its feature (and charged RM2 for that) and not even excessively. That does not make sense at all! This is the worst e-wallet that I have ever used. That’s why I said a mixture of usages is important. Don’t be so obvious to abuse the feature.I have problems using the cards online too, even with the physical card. |
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Nov 25 2019, 05:03 PM
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#34
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Nov 26 2019, 03:22 PM
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#35
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QUOTE(hown @ Nov 26 2019, 11:01 AM) Gopayz called me asking why top up then withdraw lol. i gave same reason, previously use bigpay then too much money inside QUOTE(alexanderclz @ Nov 26 2019, 02:36 PM) I transfer my fund to my account for various loans settlement. Everybody has loans, right? |
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Nov 27 2019, 12:14 PM
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#36
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QUOTE(hown @ Nov 27 2019, 10:54 AM) The caller is from the risk management department. She has to make sure and verify if the transfer transactions are genuine. They are not from the survey department, so why they need to know the reason.When I asked her why we can't use the card for online transactions, she tried to avoid the question and asked me to call the customer service department. |
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Nov 27 2019, 01:08 PM
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#37
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Nov 27 2019, 03:15 PM
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#38
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Nov 27 2019, 05:50 PM
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#39
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Nov 27 2019, 05:58 PM
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#40
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