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 New broadband service, iBurst by iZZinet Sdn Bhd

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prasys
post Jul 10 2007, 08:23 PM

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I'm bit sceptical , as I dont know the company nor the technology that are using it

For example , JARING is reliable and they are using a reliable technology which is CDMA (Its not through WiFi , 3G , UMTS) and the technology (The Soma technology) originated from the States. So you'll know that its reliable , I mean I've read many articles on this amazing piece of technology. Apart from that , JARING is under MIMOS (In other words , Government is the one that is holding the strings together. So I'll know that they dont go bonkers or so). Same goes for TMNet
prasys
post Sep 5 2007, 10:25 PM

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Any news about this broadband , it seems that they are covering my area (setapak as well). But again I'm forced to buy the modem and they do not offer rental for it
prasys
post Oct 10 2007, 07:49 PM

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Latency and speed are two different things

You can get 3.6Mbps with ~100ms...But then a 384Kbps streamyx beats you in terms of latency
prasys
post Oct 11 2007, 09:57 AM

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The lag would not be par with a streamyx connection. To test the latency, just simply ping lowyat.net. Then you'll know whats the approx
prasys
post Oct 12 2007, 07:42 PM

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It uses a different band I think. So its impossible to clash with Maxis' UMTS Band or Celcom.
prasys
post Oct 16 2007, 11:05 AM

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QUOTE(JinXXX @ Oct 16 2007, 10:29 AM)
hi just a question i would like to know..
it has been a while since izzi has been around..

did some of you see some performance improvement since the 1st day you subscribe or a decrease of performance since the 1st day you subscribe..

cause as time goes by performance should increase but what i'm seeing is a decrease sad.gif
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More users = more load = more load = performance decrease

Same goes for streamyx. Have you tried streamyx back in 2001 or so. Their 384Kbps and their 512Kbps package was blazing fast. People could download at very fast speeds. Less downtimes and things like that. It was great back then. But then take a look now..It goes same for any kind of ISP. When there are more users , there would be more load on the server...Same goes to my Maxis Wireless

prasys
post Oct 16 2007, 11:44 AM

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QUOTE(JinXXX @ Oct 16 2007, 11:22 AM)
well shouldn't it be

more users = more revenue = more $$ for upgrade = more customer satisfaction ?

guess such theory doesn't apply to malaysia money hogging business style sad.gif
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Thats Malaysia. A very good example is Maxis. They are generating revenue from just about anything they can get their hands on. But then they still fail to upgrade their services. The wireless technology behind izzi broadband is superb. I am not saying that. That thing goes for TM as well. This is Malaysia. They are interested in generating revenue first then only they will invest their $$$ on upgrading. By the time downgrading upgrading process is done , there would be even more users and it gets back to the same thing.

We will wait and see how this goes.
prasys
post Oct 16 2007, 10:47 PM

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QUOTE(JinXXX @ Oct 16 2007, 08:22 PM)
yeah true they can't take a public holiday as an excuse.. if they learn PM, they should know to include such days into their deployment..
if its technical reasons i'm willing to forgive, as i have done technical network based implementation so i understand sometimes..

certain things needs to be configured differently tongue.gif ..

another thing on another matter.. the so called wimax.. until today there is no news what so ever.. when we are promised its deployment end of this year November is coming and we are all waiting and waiting..
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Fine , we can give and take if its for Public Holiday. They are humans just like us. Next up we have the technical problem , now sometimes setting up the base station and things could be tedious work. I know , Trust me.I've been through setting up networks in few places. Its like being Macgyver (well not really, I can't say it ). We are humans after all

P.S - Not really big places...just small ones..hehehehe

I am not sure about WiMax. No use yet. The last I've heard from a friend of mine who is into local telecos said that they are testing WiMax in certain locations and they are quite impressed with it. TM might roll out WiMax. This would be a good news for those in Sabah and in Sarawak as well (and even in the Peninsula)

This post has been edited by prasys: Oct 16 2007, 10:48 PM
prasys
post Nov 24 2007, 11:50 AM

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QUOTE(wr6969 @ Nov 23 2007, 06:25 PM)

Added on November 23, 2007, 6:29 pm

This kind of attitude doesn't bode well for future customers.  If you are having a problem, solve it.  Don't just tell customers to phuck off.  It's not nice, and doesn't build customer loyalty.  And since you seem work for Izzi, do we take it that this is the official line from the company?  Take it or leave it?  Put up with the shitty service or ask for a refund?  And the best part is, the refund conveniently deducts a portion of money although it could be none of the customer's fault.  Nice way of doing business, if you ask me - sell a service which sucks, then during the refund process, conveniently deduct a sum of money and keep it in your own pocket.  I believe this is called a scam in most parts of the world  wink.gif

And I believe most of us here have called up customer service as well as written to them.  How many times do we have to call or write in before something significant and "real" is done to solve these problems?  All I see are "we're putting up more base stations" but people are still complaining about slow speeds.  What gives?

Perhaps IzziNet should be renamed IzziCon? tongue.gif
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I have to agree on your point. This goes to almost all the ISPs (There is only one special exceptional here - JARING. Their Engineers and technical staff are very talented. Kudos for them. They do know what they are actually doing. I've to salute them) especially Maxis. The problem lies with the ISP itself , they are interested in making money and not providing the customers with quality service. Yes , I am aware of QoS , Limited Availability of IPV4 address and International Link nodes but it is not an excuse to provide a cheap service. Now my advice is that instead of putting up base stations and expanding your 'coverage' , you should also improvise on your Technical support side and your connection. I know Wireless has many factors that reduces its speed, but at least do provide your customers with 80% of advertised Speed. That would certainly put a smile in your customer's face. I know you guys are old new players in the broadband block. If you manage to build a successful relationship with a customer , they would remain loyal {as most of the customers out there are looking for a decent connection}. Once you have the relationship you can go ahead and setup more base stations.


Oh yes , I would like to dedicate this message to 'maxis folks' as well.
prasys
post Dec 1 2007, 12:11 AM

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QUOTE(expertester @ Nov 30 2007, 08:48 PM)
wow dude...this is the first time i read this kind of letter. Be cool...izzi not threatened you. It just convey the message professionally to its customer. Well, the complain came from that bcs.....

Hmm....if so many pirate DVD reseller sell those DVD haram without any problem on our soil... do you think this foreigner will take action on you?
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If the ISP co operates with them you can say good bye. Usually you will never know these people , what they will do is that they will just punish 1 Malaysian or better yet couple of them , so that it will be a lesson for the rest. This way 3/4 of people would keep quiet

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