QUOTE(wr6969 @ Nov 23 2007, 06:25 PM)
Added on November 23, 2007, 6:29 pmThis kind of attitude doesn't bode well for future customers. If you are having a problem, solve it. Don't just tell customers to phuck off. It's not nice, and doesn't build customer loyalty. And since you seem work for Izzi, do we take it that this is the official line from the company? Take it or leave it? Put up with the shitty service or ask for a refund? And the best part is, the refund conveniently deducts a portion of money although it could be none of the customer's fault. Nice way of doing business, if you ask me - sell a service which sucks, then during the refund process, conveniently deduct a sum of money and keep it in your own pocket. I believe this is called a scam in most parts of the world
And I believe most of us here have called up customer service as well as written to them. How many times do we have to call or write in before something significant and "real" is done to solve these problems? All I see are "we're putting up more base stations" but people are still complaining about slow speeds. What gives?
Perhaps IzziNet should be renamed IzziCon?

I have to agree on your point. This goes to almost all the ISPs (There is only one special exceptional here - JARING. Their Engineers and technical staff are very talented. Kudos for them. They do know what they are actually doing. I've to salute them) especially Maxis. The problem lies with the ISP itself , they are interested in making money and not providing the customers with quality service. Yes , I am aware of QoS , Limited Availability of IPV4 address and International Link nodes but it is not an excuse to provide a cheap service. Now my advice is that instead of putting up base stations and expanding your 'coverage' , you should also improvise on your Technical support side and your connection. I know Wireless has many factors that reduces its speed, but at least do provide your customers with 80% of advertised Speed. That would certainly put a smile in your customer's face. I know you guys are
old new players in the broadband block. If you manage to build a successful relationship with a customer , they would remain loyal {as most of the customers out there are looking for a decent connection}. Once you have the relationship you can go ahead and setup more base stations.
Oh yes , I would like to dedicate this message to 'maxis folks' as well.