Hello everyone,

I am currently in the market for an entry level gaming laptop. My main purpose for it will only be regular web browsing, movies and playing Dota 2. I came across this brand on Lazada and was wondering if any of you have had / am using Machenike laptop(s).

Correct me if I am wrong but I believe this particular product that I am interested in offers a lot of bang for my buck. *If you know of another product that offers even more, do let me know.*

My main concern is, however, their after sales service. If you have had / am using Machenike laptop(s), how was / is your after sales experience with them?






TL;DR
What do you think of Machenike?

Clevo/Tongfang rebrand but sketchy - probably uses low quality RAM/storage, or even worse: reject mobo (common in China brand)

no aftersales, buy from Illegear or Level51 if you want assurance

This post has been edited by ZM Fong: Oct 29 2019, 03:04 PM

Shipping from overseas - say goodbye to customer service.

I see, is there a way to identify whether the internal hardware are of low quality or from rejected sources? Thanks for your recommendation, I'll definitely check them out.

I guess when worse comes to worst, customers will have to formally raise a dispute with Lazada which they should honour since this seller is part of their "LazMall?

Only 15 days...... Then nothing to do with laz anymore

No, that's why it's very risky

Yes, that is perhaps the biggest concern for most customers out there. Hopefully there's a way to at least make sure the internal hardware are of decent quality, and this should be done in 15 days.

So it's all down to whether a person is willing to take the risk, and for some, the amount one can save initially, provided everything else works fine, is a huge motivator. I might be wrong but I think laptops from reputable brands in the same category cost about 1 to 2 thousand ringgit more.

The price difference is quite small actually

If I remember correctly, the closest I've seen is from HP. Only difference between the two is the storage, HP comes with 1TB of 5200RPM HDD whereas Machenike offers 512GB PCI-E SSD. Everything else is the same, even the price difference is negligible. Machenike also offers an upgrade of the screen to 144Hz for an additional RM100.

This post has been edited by calta_xs: Oct 29 2019, 06:23 PM

Comparing which model?

The one from the Pavilion series, with the green coloured keys. Not sure about the exact model number. Comes with ninth generation i7, 8GB RAM (not sure if it's DDR4) and GTX 1650.

Sorry but I mean which Machenike model

The one that I’ve showed in the first post.

You can get Forge 15 from Level51 for RM3699. 2 yr warranty, 16GB RAM and 120Hz panel

The 16GB RAM and convenient after sales service are definitely a plus. However, after opting for Windows 10 Home it’ll be over the 4k mark.

This post has been edited by calta_xs: Oct 30 2019, 06:56 AM

I'm confident that the Machenike also has W10 Trial, common in custom laptops

You don't need to activate Windows 10 in order to use it fyi

According to their CS, I was told that it will come pre-installed with Windows 10 Pro (trial), and when I asked about the Windows 10 Home 64-bit stated in their product description, I received the following reply “sorry, that’s our mistake, we can give you a product key after you receiving the laptop”.

I agree that Windows 10 need not be activated in order to use the PC, but it does offer a greater peace of mind.

This post has been edited by calta_xs: Oct 30 2019, 08:00 PM

sounds like they are using pirate key lol

tell me more about this. I'm curious to know...