got black and white, written agreement?

what documents? SPA agreement?

not sure if legally enforceable or not, constitute part of contract to entice you to buy the property. You can maybe ask lawyer or relevant authority.

personally, i think the chances is quite low, but, i might be wrong. good luck

worst case scenario, you just viral it, hopefully they will honour what promised

yes, many agent very unscrupulous and not ethical one, trying all sort of dirty trick to entice you to buy, and using all legal loopholes not to meet the promise or discourage buyer to pursue it.

too bad you bad luck meet such agent, hope you get back what you entitled.

I think the developer has gone back on their agreement to give those items, thus making the negotiator the kambing hitam.

No negotiators will promise to give something personally out of their pocket just to close sales. That doesnt make sense.

Having it in writing to confirm is actually the promise by the developer to buyers through their appointed agents.

Having said the above, your recourse now is either ...

1. Accept the cash although less in value as what you said. Why the cash is lower is because they buy in bulk. Buy price in the open market for 1 fridge is much higher than 500 fridges from manufacturer. So the compensation is their buying price.

2. Take the legal way and to include the developer as one of the defendant (Principal/Agent relationship). This route will be costly affair as the legal fees could be more than the cash offered. But you can always start with the tribunal first, which is less costly but I doubt their verdict is of any use.

I am not sure which other govt dept can assist in this.

You can say it is unfair, but then our world is never fair or is it actually unfair based on 1 above.

You negotiate with agent, then he brings your request to the developer ? Go to meet the developer direct ... then you will know who is telling the truth...whether there was such an offer during the purchase ... and why didnt fulfill the promise. Did you cross check with other house buyers also?

If indeed the negotiator is using understand tactics to close sale, like you mentioned, you can always lodge a complaint with the Board of Valuers, Appraisers and Estate Agents located at Menara UOA, Bangsar.

Is the housing tribunal.

Yes the booking form forms part of the SPA. There is a binding contract between the buyer and the agent. Offer, acceptance, consideration ITCLR. Refer contract act 1950. The fact that you purchased the unit was due to the offer promised by the agent. Hence the law will not allow unscrupulous agent to renege on their promises. What u need to do was Just sue the agent and his/her agency. You do not need to include developer in Your suit. The agency will Make the developer as a Third party If indeed there was binding agreement between them on the offer being promised. A Classic Common straightforward case in court