You not used to HP warranty claim stuffs. So let me give you some help here. Usually when you call 1800 88 8588, select Bahasa Melayu, if you select English, your call will be transferred to India call center. I really hate those people over there, they will try very hard to make your life difficult to claim warranty , ask you do this la, that la... very hard for them to yield/give up and just arrange for onsite engineer to settle the problem.
Bahasa Melayu channel is abit easier to claim. Usually if you report a hardware failure, you go https://www8.hp.com/us/en/campaigns/hpsuppo...t/pc-diags.html and install the diagnostic tool. You run the diagnostic tool and if got error code, just provide them. Easy. If problems like cannot on at all, those stuffs, just tell that you already swap power adaptor and still no power. Problem solved.

This model G5 more than a year already, but I did not pick it for my company because during my initial testing, the demo unit HP gave me got a weird fan whining sound, so I opted for the 840R G4 instead which is a G4 chassis with a Kaby Lake Refresh CPU . My place already have 840 G6 for few months, it is a Whiskey Lake CPU refresh but using similar chassis to the G5. But to be fair, we are 1 of the earliest adopters of HP machines. We buy direct from HP instead of reseller because we have enough volume.

But 840 G3 , G4 , G4R all have 1 common issue I encounter almost every month. Battery bloated. So becareful with the bottom cover suddenly feels uneven on the table. That is a sign.

This post has been edited by k!nex: Oct 27 2019, 05:39 PM