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 Tenants defaulting of TNB Payments, etc..., Per Title, incl Water & Sewer payments

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TSHansel
post Oct 21 2019, 12:51 PM, updated 7y ago

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Sometimes, we have problems with ur Tenants not paying the utilities, the reason may not be because they DON't WANT to pay,... but perhaps they forgot to pay,...

The below article appeared today :-

https://www.thestar.com.my/metro/metro-news...source=smartech

Do you guys,.. landlords agree with the above approach ? How abt tenants too ?
hft
post Oct 21 2019, 01:05 PM

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Yeah lucky my tenant default few thousand rm bills only and I wipe the deposit in return. This is good suggestion indeed to have tenant name in bill / connection on their own.
WaCKy-Angel
post Oct 21 2019, 01:09 PM

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QUOTE(Hansel @ Oct 21 2019, 12:51 PM)
Sometimes, we have problems with ur Tenants not paying the utilities, the reason may not be because they DON't WANT to pay,... but perhaps they forgot to pay,...

The below article appeared today :-

https://www.thestar.com.my/metro/metro-news...source=smartech

Do you guys,.. landlords agree with the above approach ? How abt tenants too ?
*
You can actually register under tenant's name so any issue u still able to register new account under the same property.
Yggdrasil
post Oct 21 2019, 03:00 PM

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QUOTE(WaCKy-Angel @ Oct 21 2019, 01:09 PM)
You can actually register under tenant's name so any issue u still able to register new account under the same property.
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Wait, does it mean even if the tenant leaves and does not pay, you can still rent out the property to new tenants even if the bill is unsettled?

Because from what I was told, changing it to the tenant's name is useless because if the tenant leaves without the bill settled, you cannot rent out the property because no electricity.
WaCKy-Angel
post Oct 21 2019, 03:10 PM

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QUOTE(Yggdrasil @ Oct 21 2019, 03:00 PM)
Wait, does it mean even if the tenant leaves and does not pay, you can still rent out the property to new tenants even if the bill is unsettled?

Because from what I was told, changing it to the tenant's name is useless because if the tenant leaves without the bill settled, you cannot rent out the property because no electricity.
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U heard wrong
TSHansel
post Oct 21 2019, 03:11 PM

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Ygg is right ! If the tenant cabut without paying the bills, TNB will still go after the premises owner. Thus,... I am really surprsed by this article.

Anybody who follow this recommendation will 'die flat'.

Furthermore, if the electricity bill is not under your name, you can't terminate the supply easily. If the tenant disappears, the owner/landlord will have an inconvenient time terminating the supply.

The S&P must be brought along to a TNB Office, and then there is the activity to CONVINCE the desk clerk to accept the termination.

I'm sad that such advice came out !
TSHansel
post Oct 21 2019, 03:12 PM

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I am still wondering : how is it that the bills can run up to thousands of RM BEYOND the deposit without having been terminated earlier ?

Anybody can advise please ? Landlords ?
tsg_7
post Oct 21 2019, 03:16 PM

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QUOTE(Hansel @ Oct 21 2019, 03:12 PM)
I am still wondering : how is it that the bills can run up to thousands of RM BEYOND the deposit without having been terminated earlier ?

Anybody can advise please ? Landlords ?
*
easy.
24 hours AC on especially those hse with 3 or more AC.
not a hard work though.
previously tenant wreck owner's TNB bill with RM1,2xx just for 3 months unpaid bill.
Yggdrasil
post Oct 21 2019, 03:25 PM

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QUOTE(Hansel @ Oct 21 2019, 03:11 PM)
Ygg is right ! If the tenant cabut without paying the bills, TNB will still go after the premises owner. Thus,... I am really surprsed by this article.

Anybody who follow this recommendation will 'die flat'.

Furthermore, if the electricity bill is not under your name, you can't terminate the supply easily. If the tenant disappears, the owner/landlord will have an inconvenient time terminating the supply.

The S&P must be brought along to a TNB Office, and then there is the activity to CONVINCE the desk clerk to accept the termination.

I'm sad that such advice came out !
*
QUOTE(WaCKy-Angel @ Oct 21 2019, 03:10 PM)
U heard wrong
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Who is right now? My dad is a landlord of several properties and he handles these problems directly. He also says it is useless to change name to 'transfer' liability to the tenant because if they run without paying, you still have to settle it to rent it out to others.

QUOTE(Hansel @ Oct 21 2019, 03:12 PM)
I am still wondering : how is it that the bills can run up to thousands of RM BEYOND the deposit without having been terminated earlier ?

Anybody can advise please ? Landlords ?
*
There was a tenant who cheated the meter and my dad has to pay RM20k electricity after TNB backdated and invoiced him.

Not mistaken, TNB will not simply cut electricity. Even if they cut, TNB made a mistake by removing only the fuse. The tenant will just reinstall a new fuse and electricity will flow again and hence the meter will continue charging.

The only method is to ask TNB to completely remove the meter. This is hard to do especially if you have a full time job because you need to write a letter to TNB and see the TNB guy remove it.

heavensea
post Oct 21 2019, 04:39 PM

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QUOTE(Yggdrasil @ Oct 21 2019, 03:25 PM)
Who is right now? My dad is a landlord of several properties and he handles these problems directly. He also says it is useless to change name to 'transfer' liability to the tenant because if they run without paying, you still have to settle it to rent it out to others.
There was a tenant who cheated the meter and my dad has to pay RM20k electricity after TNB backdated and invoiced him.

Not mistaken, TNB will not simply cut electricity. Even if they cut, TNB made a mistake by removing only the fuse. The tenant will just reinstall a new fuse and electricity will flow again and hence the meter will continue charging.

The only method is to ask TNB to completely remove the meter. This is hard to do especially if you have a full time job because you need to write a letter to TNB and see the TNB guy remove it.
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This is legit advise...
The article is tcss

slaveone
post Oct 21 2019, 04:43 PM

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didnt have time to browse this, but this might help


https://www.tnb.com.my/assets/files/TNB_VAS...ooklet_2016.pdf


mini orchard
post Oct 21 2019, 05:17 PM

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This is my understanding from TNB faqs ...

1. TNB only advise landlord to ask tenant to open in their name and STOP at that.

2. There is NO mention from TNB what happens if tenant defaults.

3. TNB need confirmation from tenant before closing his account, otherwise no new account can be open.
TSHansel
post Oct 22 2019, 01:25 PM

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QUOTE(heavensea @ Oct 21 2019, 04:39 PM)
This is legit advise...
The article is tcss
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Yes, I would agree with you that YGG's advice and experiences are credible.
TSHansel
post Oct 22 2019, 01:28 PM

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QUOTE(tsg_7 @ Oct 21 2019, 03:16 PM)
easy.
24 hours AC on especially those hse with 3 or more AC.
not a hard work though.
previously tenant wreck owner's TNB bill with RM1,2xx just for 3 months unpaid bill.
*
Tq. Actually, what I meant to ask was : how could the bills have racked-up to so much and TNB has not terminated the supply ? The moment the billed amt starts to approach the deposit, a warning letter (pink-colored) would be issued.

If still there is no payment after a number of days from the date on the pink letter, termination should have taken place ! Why was this procedure not adhered to ?
TSHansel
post Oct 22 2019, 01:29 PM

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So,... how do you guys monitor the usage and to ensure payment is made ?
mini orchard
post Oct 22 2019, 01:59 PM

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QUOTE(Hansel @ Oct 22 2019, 01:29 PM)
So,... how do you guys monitor the usage and to ensure payment is made ?
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TNB Apps.
tsg_7
post Oct 22 2019, 02:30 PM

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QUOTE(Hansel @ Oct 22 2019, 01:28 PM)
Tq. Actually, what I meant to ask was : how could the bills have racked-up to so much and TNB has not terminated the supply ? The moment the billed amt starts to approach the deposit, a warning letter (pink-colored) would be issued.

If still there is no payment after a number of days from the date on the pink letter, termination should have taken place ! Why was this procedure not adhered to ?
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my owner having the same issue also.
but he did not proceed to ask much about it and settle the bill.
i feel sorry for you and my owner also.
BEANCOUNTER
post Oct 22 2019, 03:20 PM

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use app to monitor lah….
these days after 30days not paying tnb will sms you already.

unless you decided to sit on tnb sms...n did nothing.
foong pooi sing P
post Oct 22 2019, 03:35 PM

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The TNB Apps that people here are referring to are https://www.mytnb.com.my/ and myTNB on Google Play and Apple store.

From there, you can monitor your account or your tenant's account outstanding
TSHansel
post Oct 22 2019, 04:20 PM

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QUOTE(tsg_7 @ Oct 22 2019, 02:30 PM)
my owner having the same issue also.
but he did not proceed to ask much about it and settle the bill.
i feel sorry for you and my owner also.
*
I get my family to log-on and chk once-in-a-while,... I managed to trap this prb once and informed the tenant officially that I may be forced to terminate the supply if the bill is not settled. If he treasures my rent (being below mkt price as an incentive), he would not slip again.

True enough, it's been okay till today.

I put up the question to see if there is a better way to go abt this.


TSHansel
post Oct 22 2019, 04:22 PM

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QUOTE(mini orchard @ Oct 22 2019, 01:59 PM)
TNB Apps.
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QUOTE(foong pooi sing @ Oct 22 2019, 03:35 PM)
The TNB Apps that people here are referring to are https://www.mytnb.com.my/ and myTNB on Google Play and Apple store.

From there, you can monitor your account or your tenant's account outstanding
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Tq bros,...

By the way, I do the same too for the water supply and the sewerage, IWK.

How abt you guys, have there been any issues in the above two 'utilities' ?
Afterburner1.0
post Oct 7 2022, 11:58 AM

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QUOTE(Hansel @ Oct 22 2019, 04:20 PM)
I get my family to log-on and chk once-in-a-while,... I managed to trap this prb once and informed the tenant officially that I may be forced to terminate the supply if the bill is not settled. If he treasures my rent (being below mkt price as an incentive), he would not slip again.

True enough, it's been okay till today.

I put up the question to see if there is a better way to go abt this.
*
Damn im facing htis issue of tenant not paying TNB and keep using ... actually how easy to asked TNB to go cut the electricity?just one call?
tongyk
post Oct 8 2022, 01:33 AM

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QUOTE(Afterburner1.0 @ Oct 7 2022, 11:58 AM)
Damn im facing htis issue of tenant not paying TNB and keep using ... actually how easy to asked TNB to go cut the electricity?just one call?
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Over the counter service and you will need to settle the balance before asking them to terminate ur tnb account.
mini orchard
post Oct 8 2022, 08:14 AM

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QUOTE(Afterburner1.0 @ Oct 7 2022, 11:58 AM)
Damn im facing htis issue of tenant not paying TNB and keep using ... actually how easy to asked TNB to go cut the electricity?just one call?
*
If your intention is the threaten the tenant, the game is gonna cont till end of tenancy. Pay, Debt, Pay, Debt and so on

If intention is to evict the tenant, then issue an eviction notice for breach of TA. After expiry of notice and if tenant still staying, then use the utilities deposit to pay the debt and suspend the account for temp disconnection.

That is on landlord's action and you have to inform him on the debt and to give him grace period to settle first before issuing the notice.

As for tenant, is up to him to do next.

This post has been edited by mini orchard: Oct 8 2022, 08:18 AM
Afterburner1.0
post Oct 11 2022, 09:31 AM

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QUOTE(mini orchard @ Oct 8 2022, 08:14 AM)
If your intention is the threaten the tenant, the game is gonna cont till end of tenancy. Pay, Debt, Pay, Debt and so on

If intention is to evict the tenant, then issue an eviction notice for breach of TA. After expiry of notice and if tenant still staying, then use the utilities deposit to pay the debt and suspend the account for temp disconnection.

That is on landlord's action and you have to inform him on the debt and to give him grace period to settle first before issuing the notice.

As for tenant, is up to him to do next.
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Problem is they still paying mthly rent, just that nvr pay electricity and water bill...sigh... headache... can ask tnb to suspend the acc for temp disconnection? how to do that?
mini orchard
post Oct 11 2022, 09:47 AM

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QUOTE(Afterburner1.0 @ Oct 11 2022, 09:31 AM)
Problem is they still paying mthly rent, just that nvr pay electricity and water bill...sigh... headache...  can ask tnb to suspend the acc for temp disconnection? how to do that?
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What I can suggest is to increase the utility deposits stating the reason for non prompt payment / accumulation and see his response.

In most TA, landlord can increase utilities deposit if the tenant 'usage' exceed the current deposit.

Temp disconnection will not necessary work as tnb can sometimes be sympathetic towards the occupant. They will allow the occupant to settle part of the amount and cycle repeat.

This post has been edited by mini orchard: Oct 11 2022, 05:47 PM

 

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