As title mentioned, as there is no apple store in malaysia, has anyone ever make a purchase from apple online store instead of buying from authorised retailer like machine/switch? Interested in buying a macbook pro from the website as there is a student discount of rm 400. However, i am afraid if there will be any problem.

Bought my iPad from Apple.com

No issues. All warranty will still be covered by authorized reseller like machine/switch. Go ahead and make the purchase if you have the requirements for student discount

Machines and other apple resellers also has student discount. So if you are uncomfortable with online purchase, can go for these resellers

This post has been edited by MasBoleh!: Oct 21 2019, 04:52 AM

Their service is better than authorized retailers for sure. dont worry~

A small crash if you dont like, they can exchange for you. but authorize resellers cannot. Haha

This post has been edited by jiaen0509: Oct 21 2019, 12:20 PM

do they offer installment plan?

This is official Apple store https://www.apple.com/my/
I bought ipad 2, customized and bought Macbook Pro from here...

Always bought online from Apple Store since 2011, the service marvelous!!

I got my iPad from switch, and I was very pleased with their customer service.

Got my iPad from Apple Online Store
Even got it engraved! No hassle

Buy from Apple online store. There is no incentive to buy from authorised resellers. Not to mention unknown third party.

Dun cheap out and regret later.

At the end of the day, in my opinion, it all boils down to preference, convenience and discounts. Otherwise, there's no concrete reason to pick one over the other.

I prefer purchasing products from authorised resellers because I quite enjoy the traditional shopping experience, but I have purchased products off the Apple Store (app) and I've had nothing but fantastic experiences thus far.

If you're entitled to the RM400 discount on the Apple Online Store, then my suggestion would be to go for it!

Bought iPhone 6 previously, no issue

I have bought an iMac, iPad and MacBook Air from the online Apple store. Also a few accessories over the years. Never had a problem with the service and delivery.

This post has been edited by hellfried: Jan 2 2020, 07:18 PM

Whatever you do, just avoid Machines. I've had (repeated) bad experience with them. If you're looking for an installment plan, Switch has one of the more lenient requirements (if any - gotta double check).

EDIT: Sorry for necro-ing the thread. Didn't check date of first post

This post has been edited by marquis: Jan 3 2020, 01:30 PM

yet another hit against Machines. few of my friends had un-pleasant experiences as well. Wish official Apple store would open then all the rest can close.

or buy from Super Deal seller from Lazada? I bought all my iphone and macbook from them also

Between 2011 and December 2017, I made online purchases from Apple Store Malaysia online: an 27" iMac, 3 MacBook Pro's, 2 iPads, 2 iPhones and 1 iPod Classic. All delivered with no issues and all still in use today. While I was studying, I applied for education discounts, no proof was asked of me. For the first Mac I purchased, I did receive a phone call from Apple Singapore; I thought they wanted proof of education, I asked where to send it. However, lady said, not necessary, she only wanted to verify address and credit card details as it was first large sum purchase from my Apple account online. All MacBooks and iMac, education pricing were applied for, and proof was never asked from me, but I guess they could do a random check in the future. Delivery was done by DHL Express, all were trackable. Main reason why I ordered online was because I wanted them spec'ed up, and Machines (and other Mac brick & mortar stores) often do not carry different models other than the base/standard models. Also, engraving was done by the online store too! I got my iPod Classic engraved.

To share another positive experience, a friend of mine purchased iMacs from Apple Store Malaysia online for work; when he had issue with one of them, he called Apple customer support and had a conversation with Apple on the phone (which included trouble-shooting and then agreement that some thing wasn't right). Arrangements were made with little hassle. The guy providing customer support sounded like he was based in the USA, and was very friendly, there was no fuss to get it returned with no need of documents or proof. He just said, put the iMac in the box it came with. Apple had DHL Express picked it up right from his house to be shipped back to Apple for free - whilst under warranty of course. Saved him a trip from carrying it all the way to a store.

I noticed that the online store only sell the latest model but other authorized seller sell older version.

Can I know how to get an older version from the apple online store as I cannot seems to find it

@darkmusses usually Apple Online store only sells latest / current model.
Other seller can sell older versions cos there's stock at their warehouse...