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 Case ID c22994106, What takes you so long to restore?

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TSentiti77
post Oct 10 2019, 03:09 AM, updated 5y ago

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Maxis,

My no 60125xxxxxx postpaid has been barred by Maxis after receiving a sms as per below. I have never applied to prepaid and suspected this is a scam/sabotage/hack. I lodged a report to Maxis (123) on 08/10/2019,20:00MYT and they gave me a case ID c22994106. However until now the line has been barred and no action taken from Maxis. Another call to Maxis (123) on 09/10/2019,20:00MYT but still no action taken, not even give me a call to update. To summarize, you fail to restore the service within 24hours (until now) and this is not acceptable because it is not my fault. Why your system is so bad?

I felt regret port-in to Maxis from other telco on 01/10/2019. I have lodged a report to MCMC as well.


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TSentiti77
post Oct 11 2019, 09:12 PM

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I just received a sms 'the case has been closed'. Seriously, do you think i will stop here? Are you stupid enough to close the case after my no had been blocked for 46.5hrs. No one from Maxis dare to give me a call to explain why it happened. How about the billing?

 

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