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 Maxis SafeDevice free period rip off, Unwanted charges on safedevice

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TSSTC
post Sep 18 2019, 08:31 PM, updated 5y ago

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Guys,

I am wondering whether anyone else got into paying for safedevice plan without notification?

I purchased a IPhone from Maxis under normal contract without safedevice plan. However, Maxis informed that I will be provided the plan for few months free of charge. It also reiterated that I will be informed before charging after the free period.

1) Contrary to their representation, Maxis started charging before the so called expiry of free coverage.

2) it was only after 4 months of charging they sent a SMS informing that the the plan will be renewed in next billing cycle which i informed to cancel.

The question is how can Maxis impose charges for a service which we do not want and started to impose charges without an agreement?

Anyone else faced this problem? Matter is before MCMC now.

Thanks.
TSSTC
post Sep 18 2019, 09:48 PM

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Joined: Sep 2010


No one?

 

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