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 Midea After-sales service is bad, They wont pick up their office phone

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TSwk_edifire
post Sep 16 2019, 06:49 PM, updated 7y ago

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Midea Service Center is very bad
They only have 1 technician and he kept falling ill

Like My air con broke 3 times he will give 3 excuse he fucking sick or admission in hospital

This post has been edited by wk_edifire: Sep 16 2019, 06:53 PM


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ListenToTheWind
post Sep 16 2019, 06:50 PM

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But google review 5 star how?
cedyy
post Sep 16 2019, 06:50 PM

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Call Glenmarie HQ and complain
TSwk_edifire
post Sep 16 2019, 06:50 PM

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QUOTE(ListenToTheWind @ Sep 16 2019, 06:50 PM)
But google review 5 star how?
*
1 person do review only maybe his staff is the one who do the review
TSwk_edifire
post Sep 16 2019, 06:52 PM

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QUOTE(cedyy @ Sep 16 2019, 06:50 PM)
Call Glenmarie HQ and complain
*
They forward my problem to Melaka Branch and ask me wait until 1 months no response
ListenToTheWind
post Sep 16 2019, 06:56 PM

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Btw my experience with Sharp Malacca service center also like shit.

Actually that service center is not really own by Sharp but Sharp authorized some ah beng to run the service center on their behalf.

Customer send in their machine claim for warranty was told that they need to wait for like don't know how long if they wish to claim for warranty. HOWEVER, they can choose to pay extra and they will have their machine repair in no time.

In the end customer return to machine to me and I help to claim for warranty with Sharp service center at Shah Alam.
SUSBillCollector
post Sep 16 2019, 06:57 PM

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Cheap junk brand from PRC and you are expecting something else?
herrkolisch
post Sep 16 2019, 07:00 PM

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You are working in which rival aircon company? Your business fail so much?
desmond2020
post Sep 16 2019, 07:01 PM

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Midea good brand what
Srbn
post Sep 16 2019, 07:16 PM

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Malaysian work culture
anuarnor
post Sep 16 2019, 07:21 PM

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Media appliances basically pakai sampai rosak buang.
vanhoe0
post Sep 16 2019, 07:25 PM

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QUOTE(anuarnor @ Sep 16 2019, 07:21 PM)
Media appliances basically pakai sampai rosak buang.
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This lol.
hurricane21
post Sep 16 2019, 07:28 PM

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buy shit brand expect shit after-sale loh
rupart
post Sep 16 2019, 07:32 PM

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QUOTE(ListenToTheWind @ Sep 16 2019, 06:50 PM)
But google review 5 star how?
*
Even Samsung and Apple do paid review


Tatz why next time when buy...$$ is not the only factor
Revamperz
post Sep 16 2019, 07:34 PM

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lel bought cheap product what u expect?

buang saja laa
TSwk_edifire
post Sep 16 2019, 07:50 PM

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QUOTE(herrkolisch @ Sep 16 2019, 07:00 PM)
You are working in which rival aircon company? Your business fail so much?
*
Hahaha no lah my entire air con is using midea lel

Save me a few thousand lah but very noisy
TSwk_edifire
post Sep 16 2019, 07:51 PM

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QUOTE(Revamperz @ Sep 16 2019, 07:34 PM)
lel bought cheap product what u expect?

buang saja laa
*
Still under-warranty so ayam just use first
Current Events guy
post Sep 16 2019, 07:52 PM

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So far I get support from daikin very good
TSwk_edifire
post Sep 16 2019, 07:52 PM

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QUOTE(rupart @ Sep 16 2019, 07:32 PM)
Even Samsung and Apple do paid review
Tatz why next time when buy...$$ is not the only factor
*
True
U see new iphone 11 youtuber praise high and low but from my point of view is just a iphone no much different
TSwk_edifire
post Sep 16 2019, 07:53 PM

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QUOTE(Current Events guy @ Sep 16 2019, 07:52 PM)
So far I get support from daikin very good
*
Yeah but Daikin price have increase quite alot

No very affordable already
Current Events guy
post Sep 16 2019, 07:55 PM

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QUOTE(wk_edifire @ Sep 16 2019, 07:53 PM)
Yeah but Daikin price have increase quite alot

No very affordable already
*
How much is not affordable?

Today I got quote for install new aircon in house, RM1.4k for 1HP and RM2.4k for 2HP.

What's the next alternative?
ceras
post Sep 16 2019, 07:56 PM

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midea is value brand. don't expect too much. I doubt even the technician can support much. You can expect 'value' skills from him. Just change to another new midea unit. still cheaper option than buying overpriced brands with warranty.
TSwk_edifire
post Sep 16 2019, 07:59 PM

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QUOTE(Current Events guy @ Sep 16 2019, 07:55 PM)
How much is not affordable?

Today I got quote for install new aircon in house, RM1.4k for 1HP and RM2.4k for 2HP.

What's the next alternative?
*
Okay last year I brought 1HP for RM 650 - Rm 800 (non-inverter)

Midea 2.5hp for RM 1700 (Non-inverter)

If I use daikin the bill will be over Rm20k

I use Midea and brought it from lazada total only RM15-16k only
TSwk_edifire
post Sep 16 2019, 07:59 PM

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QUOTE(Current Events guy @ Sep 16 2019, 07:55 PM)
How much is not affordable?

Today I got quote for install new aircon in house, RM1.4k for 1HP and RM2.4k for 2HP.

What's the next alternative?
*
Okay last year I brought 1HP for RM 650 - Rm 800 (non-inverter)

Midea 2.5hp for RM 1700 (Non-inverter)

If I use daikin the bill will be over Rm20k

I use Midea and brought it from lazada total only RM15-16k only
ganz
post Sep 16 2019, 07:59 PM

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The only first class warranty service that I have received is Canon Malaysia..but it way back in 2007..


TSwk_edifire
post Sep 16 2019, 08:01 PM

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QUOTE(Current Events guy @ Sep 16 2019, 07:55 PM)
How much is not affordable?

Today I got quote for install new aircon in house, RM1.4k for 1HP and RM2.4k for 2HP.

What's the next alternative?
*
Try Panasonic Inverter
I like it very much but expensive

TSwk_edifire
post Sep 16 2019, 08:02 PM

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QUOTE(ganz @ Sep 16 2019, 07:59 PM)
The only first class warranty service that I have received is Canon Malaysia..but it way back in 2007..
*
Huawei Malaysia , Samsung , Mac City also provide excellent

But some of them is my problem cannot blame them
Holidae P
post Jan 31 2021, 05:44 PM

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yup same here. registered my midea washer for warranty online-since their line busy all day🙄. havent receive any feedback since.
GalaxyV
post Mar 6 2025, 10:59 AM

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Too bad that I didn't search in lowyat before buying Midea brand.

They don't bother to reply my email for service request. Whatsapp didn't reply. Web site live chat no reply at all after 1 hour of waiting.

Regretted to buy their appliances.

#midea
#after-sales service is bad



This post has been edited by GalaxyV: Mar 6 2025, 11:04 AM
GalaxyV
post Mar 6 2025, 04:46 PM

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i know why their after-service is bad now.

If they didn't reply, then consumers will give up to claim warranty and they will save the money
Autocountstick
post Mar 6 2025, 04:49 PM

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change new 1
azbro
post Mar 6 2025, 04:51 PM

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Well, better than Daikin.

Everytime call them come and want money to the repairs

My Daikin repair cost already same as a new Midea Inverter Aircond.
GalaxyV
post Mar 6 2025, 04:52 PM

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QUOTE(Autocountstick @ Mar 6 2025, 04:49 PM)
change new 1
*
still within warranty

cant let them "take my right" to claim

maybe submit complaint to tribunal?
GalaxyV
post Mar 6 2025, 04:54 PM

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QUOTE(azbro @ Mar 6 2025, 04:51 PM)
Well, better than Daikin.

Everytime call them come and want money to the repairs

My Daikin repair cost already same as a new Midea Inverter Aircond.
*
then I will avoid these two brands from now.
GalaxyV
post Mar 6 2025, 05:02 PM

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I think I am not the only one who encountered this

See Google review for the service centre near me

user posted image
arif85124
post Mar 6 2025, 05:04 PM

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Masuk this tered, got panasonic air con ads. Lol
GHBZDK
post Mar 6 2025, 05:05 PM

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this place not china, dont expect much. no repercussion so no one care.
i buy 10k+ thing from other company also took 4 months to resolve.

 

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