Well, ganz, you are lucky to be able to get it replace without mush hussle! I went to the dealer twice to demand for the replacement of my cracked keypad (1st wth 1 crack when it was only less than 2 weeks in use and 2nd with half of the keypad crack in less than 3 months use) and they refused to do it!! Even though it was openly known that the problem was caused by sony and yet they dare to accuse me of PRESSING TOO HARD on the keypad! So, my advice to all is don't buy your handset from this dealer, Cosmos, warranty by Gelant Distributors in LowYat Plaza, 1-58, 1st Floor!