I'm having same issue since the new ep of Servant dropped. On Unifi 800MB package. Every other streaming service works flawlessly but I can't watch any Apple TV+ show or any of my iTunes movies or TV Shows (US or Malaysia store). Can't even watch trailers so it's not an account thing. If I'm on data I can view iTunes movies/TV on my phone. If I try on wifi it will load ask 'Resume' or 'Start from beginning' then forever loading before popping out a 'There's a problem loading this content' on ATV4. It's just black screen on iTunes or iOS devices. Have reset router, gateway repeatedly. Use paid DNS, google or auto no difference. Is Unifi blocking Apple? I was going to call them up ask what's up cause this is new.

This post has been edited by mochicake: Jan 11 2020, 05:56 PM

There's an underground/water cable issue? Maybe that's it. It's only since Thu or Fri evening but it is annoying. I can download the movie in iTunes at a decent speed (no slowdown) but it will not stream on any device (PC, tablet, phone, Macbook, ATV4 or ATV3). That kinda makes the ATV useless at this point. I livechat with Unifi so they reset my port but that didn't do anything. They ask me to do a pingplotter trace route thingy but not sure what I'm looking at ... oh well hopefully it is resolved in a bit. Really wanted to watch that Servant episode.

This post has been edited by mochicake: Jan 11 2020, 06:37 PM

It works fine this morning on phone and ATV3 so maybe they had enough reports to get it fixed.

Anyway now that most shows are almost done what's the new upcoming show to watch?

Edit - never mind, it's not working on ATV4k despite not changing any settings. What an annoyance but at least it works on other devices.

This post has been edited by mochicake: Jan 12 2020, 12:31 PM

Managed to watch Servant this evening straight through then rented Joker but it won't play right on the ATV4k. Had to bring the ATV3 to use instead and it plays fine. Such a weird issue. It's intermittent off/on within an hour or two. TM called also late evening and said they did testing on my line/port and no issues on their end but said if I still have issues to clear cache, restart browser etc which means they don't really understand the issue. Sorry for kinda OT in this thread.

double post

This post has been edited by mochicake: Jan 13 2020, 08:11 PM

It only starts around 6-7pm. Can watch few episodes of the Knick in a row (Apple/iTunes TV shows purchased) then once that time kicks in it will start to get funky then eventually buffering/never play. So rest of evening switch to watching other things not on iTunes.

I do use a VPN (g-flix) for Hulu, Prime, Disney+ and it is set on each device individually. I can switch it to default, reboot router and iTunes still won't work at that specific time.

Do not have IPV6 activated. Should I? Have no issues before last Friday for years at this point. Same settings, rarely reboot router maybe once every 2 months lol Unless got issue of course.

Got a refund for rental of Joker no questions asked, despite the issue only being watching it on HD instead of 4k and messing up the flow of the movie for start/stopping.

Well on the Apple Support forums/community there are a few people having issues as well. Not in Malaysia only. It is intermittent and at certain times, which sounds familiar. Right now mine will go out most of the evening, on all devices. Most of the day the ATV4k will not play any movies/TV but the ATV3 next to it will play it fine. Of course until a certain time in the evening. It's baffling and hugely annoying. Am unable to watch any ATV+ series to catch up in the evenings. I just want it to work like it should. Good luck on your end too.

Maybe worth it to report to Unifi but it is probably on Apple's end or our connection from Asia/VPN to their servers in the US/wherever. Today so far it has been fine all day until 8pm watched all of a series on iTunes but I also had to sub to another Smart DNS service to get it to work on my 4ktv and PC. The other devices work on the old DNS or none.

Try another device login there. Or log off and log on again? Looks like u are subbed already.

No more interesting shows. Atv+ is like Disney+ had big releases now mostly dead, in terms of new content. D+ at least have a big catalogue of shows n movies - marvel n disney etc.

Yeah that one works (for now) but quality dips a lot for me (4k to blurry or stop start). This month i sub to 2 dns and vpn to solve this issue Today i decided download all itunes movies/tv to PC for home sharing to Apple TVs but it would take 20 hours for one single 5gb movie with my expensive unifi 800mb plan wtf With vpn it went down to 30minutes each. Gonna take awhile. Thousands of movies n tv. Even with big sale on itunes this weekend been holding off as don't feel secure having all my media on it when i cant access it easily.

In ATV+ news there’s a banner for The Banker movie that was postponed. It is available to watch.