Anyone have any issues watching on unifi? I can watch it fine when I'm on data...but not when I'm on Wifi.
Any particular setting I need to have? Currently using Google's DNS for IPV4 and IPV6
[2019] Apple TV+ Discussion Thread | V1
[2019] Apple TV+ Discussion Thread | V1
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Jan 10 2020, 09:53 PM
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Senior Member
2,479 posts Joined: Jul 2005 |
Anyone have any issues watching on unifi? I can watch it fine when I'm on data...but not when I'm on Wifi.
Any particular setting I need to have? Currently using Google's DNS for IPV4 and IPV6 |
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Jan 11 2020, 06:03 PM
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QUOTE(mochicake @ Jan 11 2020, 05:50 PM) I'm having same issue since the new ep of Servant dropped. On Unifi 800MB package. Every other streaming service works flawlessly but I can't watch any Apple TV+ show or any of my iTunes movies or TV Shows (US or Malaysia store). Can't even watch trailers so it's not an account thing. If I'm on data I can view iTunes movies/TV on my phone. If I try on wifi it will load ask 'Resume' or 'Start from beginning' then forever loading before popping out a 'There's a problem loading this content' on ATV4. It's just black screen on iTunes or iOS devices. Have reset router, gateway repeatedly. Use paid DNS, google or auto no difference. Is Unifi blocking Apple? I was going to call them up ask what's up cause this is new. Phew. Ok. So it’s not my router setting. Curiously, I managed to watch one episode of See last night. I have no idea how...but couldn’t watch the next one. Could this be related to the whole underground/underwater cable debacle? As you’ve said, Netflix works without a flaw |
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Jan 11 2020, 10:09 PM
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QUOTE(mochicake @ Jan 11 2020, 06:35 PM) There's an underground/water cable issue? Maybe that's it. It's only since Thu or Fri evening but it is annoying. I can download the movie in iTunes at a decent speed (no slowdown) but it will not stream on any device (PC, tablet, phone, Macbook, ATV4 or ATV3). That kinda makes the ATV useless at this point. I livechat with Unifi so they reset my port but that didn't do anything. They ask me to do a pingplotter trace route thingy but not sure what I'm looking at ... oh well hopefully it is resolved in a bit. Really wanted to watch that Servant episode. Just had a chat with them as well (dear lord was it trying). Did the same ping plotter too. Was told that they’d “get back to me soonest” with no actual timeline. I somehow managed a workaround if you wanna stream. Though be warned that the quality takes a hit. I’m gonna drop you a PM so lurkers won’t abuse it and we end up being at square one. |
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Jan 13 2020, 12:18 PM
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QUOTE(mochicake @ Jan 12 2020, 10:37 AM) It works fine this morning on phone and ATV3 so maybe they had enough reports to get it fixed. Let's hope that's the case. Gonna try again tonight. Last night it wasn't working for me Anyway now that most shows are almost done what's the new upcoming show to watch? Edit - never mind, it's not working on ATV4k despite not changing any settings. What an annoyance but at least it works on other devices. |
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Jan 14 2020, 10:35 AM
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QUOTE(mochicake @ Jan 13 2020, 08:11 PM) Managed to watch Servant this evening straight through then rented Joker but it won't play right on the ATV4k. Had to bring the ATV3 to use instead and it plays fine. Such a weird issue. It's intermittent off/on within an hour or two. TM called also late evening and said they did testing on my line/port and no issues on their end but said if I still have issues to clear cache, restart browser etc which means they don't really understand the issue. Sorry for kinda OT in this thread. I think it's still related discussion since it's about ATV+ streaming. I don't actually have an Apple TV (Doesn't seem worth it just yet), so can't double check for you from my end.I think it might be the under water cable issue. Since they've done testing but can't identify the problem. The answer they gave is really the stock standard type Not sure if it's related, but have you enabled IPV6 on your router? Or are you on a VPN connection? |
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Jan 17 2020, 11:12 PM
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QUOTE(mochicake @ Jan 16 2020, 10:46 AM) It only starts around 6-7pm. Can watch few episodes of the Knick in a row (Apple/iTunes TV shows purchased) then once that time kicks in it will start to get funky then eventually buffering/never play. So rest of evening switch to watching other things not on iTunes. If you previously didn’t have any issues, don’t think you need to bother. I just got my connection back - some fibre cable broke so had zero internet. Tried streaming this morning (after they fixed the fibre ) and I could stream without a problem. Literally just tried - again, can’t. I do use a VPN (g-flix) for Hulu, Prime, Disney+ and it is set on each device individually. I can switch it to default, reboot router and iTunes still won't work at that specific time. Do not have IPV6 activated. Should I? Have no issues before last Friday for years at this point. Same settings, rarely reboot router maybe once every 2 months lol Unless got issue of course. Got a refund for rental of Joker no questions asked, despite the issue only being watching it on HD instead of 4k and messing up the flow of the movie for start/stopping. I don’t know how else to sort this out. They don’t seem to know what the problem is either. I’m gonna try again tomorrow. If it’s still the same (morning fine, evening/night problem), I’m gonna open another report. If they still won’t rectify it, I think an email to mcmc is in order |
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Jan 21 2020, 04:36 PM
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QUOTE(mochicake @ Jan 18 2020, 04:38 PM) Well on the Apple Support forums/community there are a few people having issues as well. Not in Malaysia only. It is intermittent and at certain times, which sounds familiar. Right now mine will go out most of the evening, on all devices. Most of the day the ATV4k will not play any movies/TV but the ATV3 next to it will play it fine. Of course until a certain time in the evening. It's baffling and hugely annoying. Am unable to watch any ATV+ series to catch up in the evenings. I just want it to work like it should. Good luck on your end too. It does indeed sound familiar. Any of the reports mentioning it working on a different connection but not on a common one? Coz our problem seems to stem from unifi. I literally just tried. No problem playing. Gonna wait till later and see if it plays. I’m convinced it’s an issue on Unifi’s side since switching to data solves it. QUOTE(muruga89 @ Jan 18 2020, 04:41 PM) Oh gosh. I’m having the same issue as well. For the past few days i can’t seem to stream movies or shows from itunes and appletv+ shows via ANY of my apple devices (Apple TV 4K, iPad, iPhone and my Mac). Trailers doesnt stream too. And i’m using unifi as well. But when i change to my Data, it works just fine. Exactly the same as you. Please. Lodge a report. If the problem persists tonight I’ll lodge another report. With more people reporting, hopefully they’ll take some form of action.I’ve tried factory resetting my apple TV but still the same issue. However streaming netflix and amazon prime works flawlessly. Should I lodge a complaint to Unifi too? At least for them to know its not an isolated issue. |
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