This is like the 4 time that I have been charged without permission for these stupid value added services.

The last time, I told the CS to bar my account from all these scam providers

Maxis seriously do something about it else I can am really going to terminate my account




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I made a complaint through my Hotlink app yesterday and so far no response yet from the Customer Service.

I just cancelled by sending a sms and got charged 15 sen just for that.

This is really WTF are you guys at maxis and Hotlink doing.

You are allowing your customers to continue to get scammed and there will be sizeable customers who don't know what is happening and just get scammed this way.

I have not complained to MCMC because I believe it giving Maxis a chance to correct their mistakes and although I got refunded in past, this nonsense should stop.

I hope CS will contact me soon before I decide to escalate my complaint to mcmc


You are going to lose another customer soon.

This post has been edited by cfa28: Oct 1 2019, 11:52 PM


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As an update, maxis has reached out to me and refund the RM2.15 back to me.

I do hope that maxis can improve their security so that customers don't get billed without consent