hi. this my journey problem.

Customer (Hairul Izman) 04/25/2009 03:58 AM
Hi, my front right satellite speaker blow. I just wondering is it possible that i can replace the satellite speaker with Z-2300 satellite speaker. Is it satellite speaker Z-2300 compatible model with Z-5300? If yes. Please quote a pair of Z-2300 satellite speaker only including shipment to Malaysia. Thank you.

Response (Clark) 04/25/2009 07:13 PM
Hello Hairul,

Thank you for contacting Logitech Customer Support. I am Clark and I will be assisting you with incident # 090425-002403.

I understand that the front right satellite speaker of your Logitech Z-5300™ Speaker System has blown and you are inquiring if it can be replaced with the Logitech Z-2300™ Speaker System satellite speaker. If this is not correct, please let me know.

Hairul, with regards to your issue, I would appreciate it if you could provide me more details of how the satellite speaker blew. I have also listed below, a few troubleshooting steps that may help you alleviate your issue.

1. Please ensure that all the connection from the satellite speakers and the subwoofer are firmly connected.
2. Connect the power cord from the subwoofer to another power outlet within the vicinity.
3. Connect the power cord from the subwoofer and connect it to another single power outlet in your house. If you have an automated voltage regulator (AVR), please connect the power cord through the AVR instead of connecting it directly to a power outlet in your house.
4. Try connecting the speakers to an alternate audio source - for example, a CD player, MP3 player, or audio. If there is sound from the speakers, the problem is probably with your soundcard.
5. Make sure the speaker lights are on and the speakers are plugged into an electrical outlet and the power button is on. Move the power switch on the remote to the “on” position.
6. Ensure that the audio plug must be securely inserted into the appropriate audio jacks.

Regarding your second question, the Logitech Z-5300™ Speaker System satellite speakers are especially made for Logitech Z-5300™ Speaker System only. Logitech does not have a spare parts department in the Asia Pacific region as of yet. In accordance with Logitech warranty policy for Asia Pacific region, you will need to return the Logitech Z-5300™ Speaker System back to the store where you originally purchased it. Please bring along your receipt and all related hardware (including the Logitech Z-5300™ Speaker System) that comes with the package.

In addition, Logitech does sell directly to customers in Malaysia. You may contact the nearest reseller for information on product pricing & availability.

I hope I have managed to answer your questions. If you have further inquiries about this issue, please do not hesitate to email back to me. I will try my best to answer them.

Thank you for using Logitech. Have a great day ahead.

Regards,

Clark
Logitech Customer Support
www.logitech.com/support

Customer (Hairul Izman) 04/26/2009 07:00 PM
Hi Clark, thank you for your explaintion. Yes, My satellite speaker didn't blow up but is buzzing kinda annoyed this. in otherword, it's becoming broken speaker. Yes, i did call Logitech malaysia. but they dont have any my solution for me.
Clark, I already made a research. The spec of Z-5300 satellite speaker it's almost the same with Z-2300 model speaker. Could at least Logitech sell me the satellite speaker for Z-2300 even though i have to order Logitech US even i have to pay the shipping charge, i dont mind. I hope got ur respond soon. Thank you.

Hello Hairul,

Thank you for your response and keeping me updated with your case.

I regret to learn that your Logitech Z-5300™ Speaker System. The problem you experienced is no more acceptable to us than it was to you.
Hairul, at this point I believe that it is safe to consider your Logitech Z-5300™ Speaker System is defective. In accordance with Logitech warranty policy for Asia Pacific region, you will need to return the Logitech Z-5300™ Speaker System back to the store where you originally purchased it. Please bring along your receipt and all related hardware (including the Logitech Z-5300™ Speaker System) that comes with the package.

If you do not have your receipt, you may use your credit card statement but it is at the discretion of the store management to accept it since this is not the original proof of purchase. If you do not have any documentation of your purchase, the retailer may refuse your warranty claim.

However, please note that at the store discretion; they might offer to test the Logitech Z-5300™ Speaker System before proceeding with warranty replacement. You will need to discuss the issue with them and decide whether to proceed and accept the offer.

In addition, please refer to the link below for the speaker system noise causes and solutions:
Answer Title: Speaker System Noise - Causes and Solutions
Answer Link: http://logitech-en-ap.custhelp.com/cgi-bin...ated=1083625594

Regarding your inquiry, unfortunately Logitech does not sell directly to end-users. We only deal with Distributors. To purchase a Logitech Z-2300™ Satellite Speaker, you could go online and search for online stores selling this product. As an example, amazon.com or other known websites that provides these services.

http://www.amazon.com/

I may need to remind you that amazon.com also has international shipping charges for their products bought online. You may refer to the link below as an example of this.

http://www.amazon.com/gp/help/customer/dis...t?nodeId=596184

I hope I have managed to answer your questions and hope you are clear on this matter.

Thank you for your support and for choosing Logitech.

Regards,

Clark
Logitech Customer Support
www.logitech.com/support

this is the situation now.
option 1.
i need to order from US which need RM350 plus extreme expensive shipping service which cost 230 Dollar for 21kg the weight of the speaker.

option 2.
buy new speaker. target Logitech Z-5500, RM1330 for a new price tag.

option 3 is
i done my own survey on the spec of satellite speaker. After, some research and survey done and review too.The result is this. Find out that Logitech Z-5300 almost similiar to Creative GigaWorks ProGamer G500.

click the link below. we will find out that they almost the same spec.
http://reviews.cnet.com/pc-speakers/logite...entBody;compare

Logitech Z-5300 4 x Satellite speaker - 35.3 Watt
Creative G500 5 x Satellite speaker - 36.0 Watt - 8 Ohm

so, hunt down to here

http://forum.lowyat.net/index.php?showtopi...4&hl=Satellites

but the problem is the speaker is without the cable ... damn.

lucky, i did my survey. n i found this.

http://forum.lowyat.net/topic/685406/+100#entry25679570

so, rite now. waiting for the speaker and cable reached here by friday.

to c result of the mix of brand.

guys, what is ur opinion my solution, is it worthed or not?

This post has been edited by evilme: May 6 2009, 04:53 PM

y u don replace the satellite speaker only at here

http://forum.lowyat.net/index.php?showtopi...4&hl=Satellites