Anybody purchased a Lenovo laptop from their website?

I bought the Lenovo ThinkBook 16p Gen 2 last week (15/9) from their website and was shown the laptop would arrive by 23/9. Today (22/9), I checked the tracking number and the laptop is still in Changi, Singapore!

Called UPS and Lenovo and was given the run-around. Now they're saying it'll arrive this week. Yeah right!

Never experienced such bad customer service. Anybody else encountered this? Have always bought Dell and now regretting giving Lenovo a try.