My X13 having "dead pixel". Only noticable if black background.

Contacted customer service, they replied that my X13 having physical damage, thus not cover by warranty.

I never drop my laptop, not even got scratch. How come they just simply said physical damage?

My X13 under premium on site warranty, at least they must send technician to check first 

[attachmentid=11008049]

Only black noticable

[attachmentid=11008050]
[attachmentid=11008051]
[attachmentid=11008052]

My X13 having "dead pixel". Only noticable if black background.

Contacted customer service, they replied that my X13 having physical damage, thus not cover by warranty.

I never drop my laptop, not even got scratch. How come they just simply said physical damage?

My X13 under premium on site warranty, at least they must send technician to check first 

[attachmentid=11008049]

Only black noticable

[attachmentid=11008050]
[attachmentid=11008051]
[attachmentid=11008052]

They look rather okay to me. Only the black screen bleeding a bit serious.

Yoga 530 user here. Been using Lenovo Thinkpads since 2016 when worked in a new company after leaving HP. Lenovo/IBM still the best for quality and long lasting. Bought the 530 during covid for personal use and still using, no issues with heating and screen usage, chose this as it had a separate graphics (Nvidia GEForce) card and touchscreen. Bought 2 more Lenovos for my kids to do online class as expect the laptops to last longer than HP or Dell.

Now using HP for work as new company has it issued and now even less than a year can hear the fan buzzing after 1 hour of working..heard from other colleagues the HP laptops fail after a year instead of the obligatory 3 years, quality so bad now, HP?

Got this unit for 2.8k.