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 Lenovo ThinkPad & IdeaPad Reviews thread, You guys can shares your stuffs here ๐Ÿ˜

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SamuelTWJ
post Oct 27 2022, 10:29 AM

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Anyone has any experience with one-to-one machine replacement under Lenovo warranty? My laptop recently has issue charging and I have informed the service dept regarding this. However, the process of repairing my laptop has come to a halt as Lenovo is waiting the spare part required to fix my laptop to arrive. After a few weeks of no progress, I followed up with them and demanded an ETA for the spare part arrival. Fast forward to today, I received an email from IBM Malaysia that Lenovo has escalated this to a 121 machine replacement. My question is how does the whole 121 machine replacement process go? Do I get to keep my current laptop data before handing over to Lenovo?
SamuelTWJ
post Oct 28 2022, 04:34 PM

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QUOTE(springfall @ Oct 28 2022, 11:16 AM)
Never mentioned ThinkPad line or IdeaPad/Legion line or anything  doh.gif

did you add 'keep your drive/data' under warranty services?
No? - then you cannot get your data back, and remember to always keep a backup somewhere.
You should never send in a device with all your data as standard practice & if do, always leave bit locker on.

If the machine is <1 month old, always opt for full refund, its faster to refund and repurchase sometimes.
If machine >6 months or older, or with visual scratches, if they gave 121 just patiently take it.
Sometimes ThinkPad 121 they may give better spec/hardware, not sure for IdeaPad line

Usually max threshold to wait for parts is 1 month before they start 121/refund option process.
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Its a 3 year old unit and I even bought extended warranty for it. And apparently I bought keep your drive add on too so it should save me from a lot of hassle. But the thing is now I didn't download the invoice from Lenovo OVP website when I bought the laptop through Lenovo official online store and they never send me any invoice. Apparently us buyer need to manually download it from the OVP website by using the order number.

And for 121 machine replacement they asked for my proof of purchase and I got nothing to offer. I think my order was too old and now the OVP website no longer recognizes it.
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