Name of Company: Multinational IT Company
Role: Global Support Engineer
Remuneration: To be discussed (based on experience and skill level
Job Details:
The Global Support Engineer will be responsible for delivering high quality Level 2 support to the world’s largest Supply Chain Operating Network and Multi Enterprise Supply Chain applications to meet our global customers’ Service Level Agreements
and operational requirements. The successful candidate will be adaptable, detail-oriented,
organized, have excellent analytical and problem-solving skills.
Responsibilities:
• Work closely with our global customers’ Helpdesks and IT on day-to-day incident and problem resolution.
• Part of a team maintaining a 24x7 Global Support Services working on incidents from phone calls, emails, and the company proactive monitoring system.
• Ensure critical customer issues are addressed quickly and effectively by collaborating with Customer Success, Cloud Operations, Professional Services, and Product Development in a global environment.
• Keep records of customer interactions, recording details of inquiries, comments and complaints, as well as actions taken.
• Maintain and update knowledge base articles consistently as new knowledge is discovered.
• Ensure KPIs are met consistently to achieve customer experience excellence.
Requirements:
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer
Science/Information Technology or equivalent.
• Highly motivated and result-oriented fresh graduates are encouraged to apply.
• Excellent written and verbal communication skills, including being able to speak both English and Cantonese.
• Candidate must be willing to work on the flexible shift.
• Basic understanding of ITIL, in particular incident and problem management would be an added advantage.
• Basic knowledge on Linux is a plus.
• Logical approach and excellent problem-solving skills.
• Attention to detail and ability to troubleshoot and provide feedback and solutions.
• Must be able to work well both in a team environment and independently under minimal supervision.
• Ability and willingness to learn new technologies, on own initiative.
Contact Person: PM me or email resume to ryan7lee@gmail.com
This post has been edited by James603: Aug 22 2019, 02:53 PM
Job Provider - IT [WTH] Global Support Engineer, Level 2 Support Engineer in MNC company