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 MacBook Pro US Set Return Policy

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TSjjgoh
post Aug 19 2019, 03:19 AM, updated 7y ago

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Hi all, recently I just bought a MacBook Pro 2019 from local reseller, US Imported Set.

Question is i am getting some Y-Capacitor Leakage. Talk to Customer care and they say they will repair/exchange. The problem is need to send back to the place I bought.

I search google and they say I can return to local apple service center.

Anyone experience this issue before?

What is the procedure?
wei
post Aug 22 2019, 11:11 AM

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From: Kota Damansara



Verify your unit is still cover under warranty here: https://checkcoverage.apple.com

So long active, you can send to any Apple Store or Apple Authorised Service Center. If it say unverified or no valid purchase date, you need to submit your proof of purchase to get it registered.
alucard89
post Sep 11 2019, 07:31 PM

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Hey man, did you get warranty issues resolves with local apple?
TSjjgoh
post Sep 11 2019, 08:06 PM

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Too lazy to visit the apple service center.

Have a phone call with Apple HQ Service center, they claim that having electrical shock / electrical leakage on aluminum chasis is perfectly normal for all macbook pro. They will only exchange for me if it's above scenario causes my skin burn, hurt, bleed and etc.
wei
post Sep 12 2019, 10:08 AM

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If you are only facing static/ current on the body issue, you should stop using the short 2-pin/ 3-pin plug and go for the 3-pin long extension cord for the charger.

https://www.facebook.com/maccores/photos/a....?type=3&theater
juancarlos11
post Sep 13 2019, 05:48 PM

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QUOTE(wei @ Sep 12 2019, 10:08 AM)
If you are only facing static/ current on the body issue, you should stop using the short 2-pin/ 3-pin plug and go for the 3-pin long extension cord for the charger.

https://www.facebook.com/maccores/photos/a....?type=3&theater
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Correct! this solved my problem. thx ya

 

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