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Battlenet random disconnection
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TSkhiunngiap
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Jul 30 2019, 11:44 PM, updated 7y ago
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Getting Started

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Hi guys ,
Anyone encounter random disconnection of battle net launcher. It will cause you kick out of games no mater ... Diablo , overwatch , destiny 2 , black ops 4 ....
Any remedy ? Have tried those standard reset , power cycle of modem , reinstall ..
Ps: using maxis fiber , no issues on other connectivities beside battle net launcher.
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TZERNG
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Dec 11 2019, 11:36 PM
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i aso facing same issue with u...i start hate blizzard game...CODMW update again !!
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khelben
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Dec 14 2019, 11:34 AM
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QUOTE(khiunngiap @ Jul 30 2019, 11:44 PM) Hi guys , Anyone encounter random disconnection of battle net launcher. It will cause you kick out of games no mater ... Diablo , overwatch , destiny 2 , black ops 4 .... Any remedy ? Have tried those standard reset , power cycle of modem , reinstall .. Ps: using maxis fiber , no issues on other connectivities beside battle net launcher. Yup been experiencing it. No matter what blizzard games. The launcher will get disconnected and it'll take a while to connect back. Wonder if it's Maxis. Been asking for help in WoW's tech forum and they couldn't help.
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thundergodx
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Dec 24 2019, 01:17 PM
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New Member
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Having the same issue. It's maxis routing. My friends on unifi do not have this issue. You need to run ping test and trace route during the issue and open a ticket to maxis.
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khelben
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Dec 26 2019, 01:48 PM
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QUOTE(thundergodx @ Dec 24 2019, 01:17 PM) Having the same issue. It's maxis routing. My friends on unifi do not have this issue. You need to run ping test and trace route during the issue and open a ticket to maxis. I see, thanks. Do you happen to remember on the steps for those tests?
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thundergodx
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Dec 26 2019, 04:47 PM
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New Member
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Try this website https://deepfocus.io/overwatch_ping.phpYou will need to compile the ping and tracert result during the issue and when it's working properly. Then when you call maxis customer service they will require evidence for them to take you seriously. These logs will be sufficient. If they can't solve the problem you have the right as a consumer to terminate the contract and sub unifi. This issue been around for many years now but maxis do not care coz not so many ppl complain and follow up on the issue.
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