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Huawei Huawei P30 Series V2, EMUI 11 is here...
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Calvin Seak
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 Oct 22 2019, 09:07 AM
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Hey guys!
Recently the p30 pro's screen went completely blank! No history of dropping it. The phone is in perfect working condition
So it was brought to the service center and was told that the LED panel cracked INTERNALLY.. which I find it weird because shouldn't this be covered by the manufacturer HUAWEI? This isn't something like a day to day wear and tear. Unfortunately they said that to replace the Led it'll cost RM1,200.
Has anyone came across this issue?
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Calvin Seak
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Oct 22 2019, 01:42 PM
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QUOTE(nokia6280 @ Oct 22 2019, 10:24 AM) No, the phone was no dropped, there were no physical signs of it been dropped too.. technician said it was cracked internally, which puzzles me |
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Calvin Seak
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Oct 22 2019, 03:47 PM
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QUOTE(PeeEl @ Oct 22 2019, 01:51 PM) If genuinely you did not cause it by dropping your phone with a good case on which will then not have any physical evidence of that or you did not knock the phone hard(by accident of course) against something, you should pursue your case vehemently with the appropriate parties like Huawei HQ and even all the way to China. I would. Ah thanks, already have a replacement phone, not in a hurry to get the lcd replaced, it's such a bummer that they're blaming that too much pressure was placed on the phone hence it cracked internally, no sight at all from the outside.. Would parties like kpdnkk help consumers in this instance? |
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Calvin Seak
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Oct 26 2019, 12:05 PM
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QUOTE(nokia6280 @ Oct 24 2019, 10:30 AM) You may need to demand for free replacement if you are very sure is not at your fault.  Hey thanks! Haha if possible I would like to deal with it as nice as possible.. That's why I came here and ask if anyone had similar experiences.. QUOTE(aurion @ Oct 26 2019, 09:45 AM) I had a different issue whereby my nephew stuck a toothpick in the mic hole and it broke inside. I took it to the service centre here in Kota Kinabalu, was ready to pay for the repairs, but fortunately, they changed the whole LCD which comes with the bezel for free. Oh wow that's great on their end! Now will be sending the phone to another service centre at amcorp mall and see what they say about it.. Hopefully all is well  |
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Calvin Seak
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Oct 31 2019, 03:00 PM
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QUOTE(Landmarkyap @ Oct 31 2019, 10:16 AM) Hey buddy It's like a fine hairline cracks which you can't see unless close inspection.. Only noticed it when the whole screen turned blank and phone is still working |
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