I think some Imbi sellers on the ground floor are a lot friendlier now. Maybe due to competition from LYP. Problem is that Imbi looks like it's falling apart, so many people don't like to go there.

As for LYP, I find service and friendliness levels at the majority of the larger shops to be really LOUSY. They look and talk to you as if you're an idiot and/or you have no money to buy anything from them. For goodness sake! I've been using computers since before most of the sales people were born! But, some of the smaller shops at LYP are friendlier, but the products that they have in stock are usually not what you're looking for, and I have some doubts over their after-sales service.

I usually go there acting like a N00b, so that these kids can say whatever they like to me. I look for quality of service at the frontline, because that's a good indication of what you can expect should you need to RMA or repair anything. Like the majority of retailers across Malaysia, outlets in LYP need to better appreciate their local customers, and not just cater to foreigners who are perceived to be richer.