QUOTE(joshhd @ Oct 18 2019, 01:17 AM)
You don't have to buy a signal boosters at your own cost first.
Have you contacted your telco and tell them the issues you facing? They'll need details like, what's your phone model, how many signal bars, 2G/3G/4G, indoor or outdoor, etc.
Let them know what's your download & upload speed after performing a speed test (speedtest.net).
If they did not solve or you're not satisfied with their answer, file a complaint to MCMC, let them handle:
https://aduan.skmm.gov.my/Sorry bro, been there done that.
Question 1: Have you contacted your telco and tell them the issues you facing? They'll need details like, what's your phone model, how many signal bars, 2G/3G/4G, indoor or outdoor, etc.
Let them know what's your download & upload speed after performing a speed test (speedtest.net). Answer: Yes, I've done that before , for Umobile. Like hundreds of times for months. For ultra slow speed connection. Submitted speedtest even. They found the problem and their final reply is: "We have found your area having a 'coverage hole' We will install a tower but unsure when" . Sometimes I get answers (from their technical dept) like "We dont find any issue with your area" . Question 2: If they did not solve or you're not satisfied with their answer, file a complaint to MCMC, let them handle.Answer: MCMC will not handle your case, they only observe from behind. The one handling your complain case will be the same idiot from the telco you complained. Again, I have reported to MCMC hoping that MCMC will spank them hard but sadly no. Didn't work either. Whatever you report to MCMC will get forwarded back to your telco.
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Selamat sejahtera Encik [My name],
Berdasarkan siasatan yang dijalankan oleh bahagian teknikal kami, tiada sebarang keabnormalan dikesan dari pemancar isyarat bagi kawasan saudara. Untuk makluman, terdapat faktor-faktor di luar kawalan kami yang boleh menyebabkan prestasi rangkaian yang diterima berubah-ubah. Contohnya; jarak dari pemancar isyarat, topografi, liputan dalam bangunan, model peranti dan aplikasi yang digunakan. . Kami ingin menjelaskan bahawa bahawa liputan didalam bangunan yang diterima dari liputan diluar bangunan adalah bergantung kepada struktur bangunan dan penembusan isyarat dalam bangunan (indoor signal penetration). Oleh itu, liputan dalam bangunan akan lebih lemah dari liputan luar bangunan kerana terdapat terdapat banyak keadaan seperti blockage, struktur bangunan serta tingkat bangunan saudara juga dapat menjejaskan liputan.
Namun begitu, terdapat perancangan untuk membina pemancar isyarat yang baru berdekatan dengan lokasi saudara dan ia diharapkan dapat meningkatkan kualiti liputan di kawasan saudara. Pemancar isyarat baru tersebut dijangka akan beroperasi dalam tahun ini.
Diharapkan penerangan yang diberikan telah menjelaskan isu yang dikemukakan. Untuk sebarang bantuan lanjut, saudara boleh menghubungi kami di customer.relation@u.com.my.
Final resolution : Ported out and change to other telco. Same location but better speed.
Look, if they gonna say "Unsure when " they will install a new tower, could take half a year or 1 year. Or never. Until then I as the consumer have to keep paying every month (postpaid) for their terrible speed.
This post has been edited by SleeplessEyes: Oct 18 2019, 09:18 AM