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 Digi Fans Club & Enquiries V17, Let's Inspire

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wtw0911
post Jul 23 2019, 03:34 PM

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QUOTE(culain99 @ Jul 23 2019, 12:13 PM)
Digi postpaid 38, what charges to call 1-300, 1-800.?
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1800 is mostly free and 1300 is RM1.50 per minute if I am not mistaken
wtw0911
post Aug 4 2019, 09:10 PM

On my way
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Junior Member
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From: Bandar Baru Bangi


QUOTE(fruitie @ Aug 4 2019, 06:22 PM)
Came back from overseas after away for two weeks and noticed one of my passive Digi numbers was terminated. cry.gif

It was my mistake as I already set reminder to extend validity before I leave, for the first time I overlooked the reminder and that's it. sad.gif I have been retaining the no. for more than four years and it's ending with AABB with just 3,6 and 9. bangwall.gif

I just noticed it when I turned on MyDigi app and realised it's no longer listed under my name, I could sense something bad and I was right! Called CS which I know won't help at all, so as expected I won't get back the no. anymore.

Maybe you all will know better, if there's any chance to get back like signing up as a postpaid no. temporarily? Digi Centre in The Gardens is just next to my office, so it's convenient for me to drop by. I know the chances of getting it back are less than 0.1% but if anyone here has any similar experience, then please share.
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I suspended my postpaid line through the MyDigi app earlier as I am staying oversea now and my number ended up getting terminated though the app says that postpaid line will get reactivated automatically on the 8th day after suspension. I made a call from oversea back to Digi CS and argue with them on this automatic reactivation clause. During the phone call, the CS also told me that I can go to Digi Store to re-register the number if I can make it back to Malaysia. Though I didn't make it back, they gave me a call after a few days informing that they have reconnected my line under my name. Maybe you can try dropping by a Digi Store to ask about registering the same number again?

This post has been edited by wtw0911: Aug 4 2019, 09:12 PM
wtw0911
post Nov 26 2019, 12:18 AM

On my way
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Junior Member
522 posts

Joined: Aug 2016
From: Bandar Baru Bangi


Just ported one of my number to Digi to subscribe to Monthly Plan 28. Just wondering guys, the Monthly Plan 28 will get auto renew every 28th, let’s say if I top up RM30 and I get only 30 days validity for my prepaid number, will I be able to use Monthly Plan 28 after the prepaid validity ended since some months has 31 days and RM30 top up only gives 30 days validity?
wtw0911
post Dec 4 2019, 12:44 AM

On my way
****
Junior Member
522 posts

Joined: Aug 2016
From: Bandar Baru Bangi


QUOTE(zher4883 @ Dec 3 2019, 05:01 PM)
Seems like Digi had discontinued online MNP for prepaid. Head to Digi Store to perform MNP. Make sure it's Digi Store and not Digi Store Express.
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Why must it be only Digi Store and not Digi Store Express?

QUOTE(tolong_saye @ Dec 3 2019, 05:19 PM)
Too bad then, it was convenient last time.

#ps went to digi store express in nu sentral, they said it can't be done there. It need to be in digi centre. So much hassle for prepaid
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QUOTE(RDoe @ Dec 3 2019, 06:26 PM)
That's why he said go to Digi Store not Digi Store Express.

I walked into a Digi Store Express earlier this year and was told they only do MNP for postpaid; prepaid will have to go to Digi Store only.
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I just ported one of my number to Digi Prepaid at Digi Store Express in Kajang. The staff did it without asking any question. In fact, the store locator on Digi website also shows that it can be done at Digi Store Express

wtw0911
post Dec 4 2019, 12:57 PM

On my way
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Junior Member
522 posts

Joined: Aug 2016
From: Bandar Baru Bangi


QUOTE(kit2 @ Dec 4 2019, 08:09 AM)
digi store express are usually owned and operated by partners and resellers. the reason why they don't do prepaid is that the profits from prepaid is too low.
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This is exactly what I am thinking. I guess Digi Store Express gets some sort of commission for every number that is ported in to postpaid
wtw0911
post Dec 30 2019, 09:35 PM

On my way
****
Junior Member
522 posts

Joined: Aug 2016
From: Bandar Baru Bangi


QUOTE(lambox105 @ Dec 29 2019, 11:59 PM)
I just register my prepaid line to 38 New
For the billing, it will be automatically e-billing or still will receive by post?
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It's better to call them to make sure that the option selected is e-billing. Back in mid of this year, Digi CS accidentally terminated my line when I asked for line suspension since I am oversea for a long period of time and when they reactivated my line for me, it is changed to paper bill which cost RM10 per bill
wtw0911
post Jan 3 2020, 07:32 PM

On my way
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Junior Member
522 posts

Joined: Aug 2016
From: Bandar Baru Bangi


QUOTE(WaCKy-Angel @ Jan 3 2020, 04:06 PM)
LOL no such thing no more..that guy/girl just lazy to entertain u.

If i were u i would ask for Manager already. or ask for Port-Out.
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In December 2018, I changed my SIM card also due to faulty sim at Sunway Pyramid Digi Store and got charged for RM10 also. Even for Digi Store itself and not Digi Store Express, their staff said sim replacement is always RM10
wtw0911
post Feb 6 2020, 12:23 PM

On my way
****
Junior Member
522 posts

Joined: Aug 2016
From: Bandar Baru Bangi


12.23 just got my RM2 voucher
wtw0911
post Mar 20 2020, 06:42 PM

On my way
****
Junior Member
522 posts

Joined: Aug 2016
From: Bandar Baru Bangi


QUOTE(omega10 @ Mar 20 2020, 04:19 PM)
Hi, anyone know how long can we suspense Digi line? Will there be any charges for postpaid during the suspense period?

Thank you very much.
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60 days per suspension period and you won't be charged during the period
wtw0911
post Mar 20 2020, 06:44 PM

On my way
****
Junior Member
522 posts

Joined: Aug 2016
From: Bandar Baru Bangi


QUOTE(WaCKy-Angel @ Mar 20 2020, 01:21 PM)
RM38 + 6% SST

No unlimited usage for any apps. what u pay is what u get 6GB.

Are u currently Digi subscriber? If yes, u may try to ask them for RM28 plan also gives the same plan as you mentioned.

U dont need printed bill to pay cash. For Digi partner stores just tell them your phone number and make payment.
For Digi Store u have to self-service at their machine, also just key in phone number can already.

However why pay cash when can use CC? Especially Amex on weekend get 5% cashback, however only applicable at Digi Store (at counter).
Alternatively u can even pay online using CC.
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Are you referring to Digi 28 (SAC)? I was told that this Digi 28 (SAC) is a customer retention plan and you can only change to this plan at a Digi Store after receiving the invitation SMS from Digi.

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