I found out recently my DIGI RM30 prepaid Internet quota used up extremely fast .


and found that the BIG , 1G data from 1pm--7pm .
Have become 1AM--7AM (who are using anyway ???)


i tried to call the DIGI helpline, waited >8mins, no one pick up.

send an online enquiry , DIGI would take 5 days to response.


anyway , i can get this solve ?


else, i';m thinking of moving to other provider with better deal. Thanks

Got this from DIGI email reply



Thank you for your email .



Mobile number: 016xxxxxx.



Please be informed that if you had Free Internet 2GB (30days), this quota will be prioritized first. You may able to use back the biGBonus FREE 1GB (1-7pm) once the internet package quota has been fully utilized.



Feel free to e-mail us during weekdays (excluding public holidays) for other inquiries.



We are working to answer all e-mail requests as soon as possible. If you are asking about your account & usage details, how to subscribe to Digi's Product & Services or redeem your Digi Rewards, the fastest way to do all these, and more, is by downloading the MyDigi app from the App Store or Google Play Store.



Please be informed that Usage information & Add-on Services offered via MyDigi will no longer be supported via e-mail. For more updates on MyDigi App features, click here.



Thank you.



Agilan Elankgoven

Customer Service

Digi Telecommunication Sdn Bhd

i learn this through hard way



i'm using the prepaid RM30 ,
daily 1G free from 1pm--7pm .
with 5GB quota .

I hardly make call , and mainly wataspp/FB /games.
but sometime browse FB , those Video would just play , even though i duwan to watch . This eat QUOTA FAST !


and, recently my 5G quota used up . cannot use at all .
even the basic 500MB new basic internet , didnt run at all , i have to spent RM3 to get 2GB for 2 days.
and while waiting the 1pm--7pm 1GB free....
it's only came in ~1.30pm , not the 1pm as advertised !





any strategy to maximize ?
or other telco offer better package ?

today i get another emial from DIGI
to swtich to POSTPAID

http://links.edm.digi.com.my/servlet/MailV...wOAS2&mt=1&rt=0


RM38 ----

6GB daily --- means = i have 6GB to spend daily ???

yes ,
all day === every day , that;s what came to my mind when reading the ad/email.

DIGI is misleading ppl

i used the RM30 prepaid ,
with 5G internet + 2G

i have accumulated ~18G internet

last month, i forgot to topup . and
DIGI reset my saved 18G internet .....


questions:
1. can i get back the 18G ?
2. The best plan is RM28 with unlimited call ?
3. if want to switch to #2, i have to wait ? or can switch immediarely ? what;s the procedure ?

thank you

how to know DIgi Live or best ?

*not really familair with all this.

digi new best v1 . yellow member

under box of surprises , found:
rm28 -- unlimited call + 7gb +freec30gb bigbonus ...

*Get this one ?

Mine renew plan every 20th ....just passed ....

thankss

yes, this one .

what happen if i subcribe?
Deduct RM28 again ?

my old plan , just deduct RM30 on 20Nov ...

good idea. thank you

mine is prepaid rm30


renew in 20dec
i want to switich to rm28 unlimited call plan

question:
1. now 14dec, good time to switch ?
2. i hv free credit as below, but every time i call, digi deduct my acc instead of free credit???
how to use the free credit ? thank you


Free Credit
RM32
Free Credit
RM32 Free Credit remaining
PrepaidBalanceSubaccount
Valid till 01 Jan 2037

Sharing :

I';m using the prepaid RM28-unlimited call ....

today with RM0.30 credit left call MBB 1300-xxxx

call was cut short becos ran out of credit.

Call DIGI CS, took ~10mins for them to PICK UP (how to speed up the waiting ??)


the unlimited call have exclude LIST :
1. 1300 , 1500 , special number , 100 etc etc
2. -- all goverment ministry number
3. IDD call


basically it;s not UNLMITED .....
found out the hard way . just in case this is helpful to u guys....

*wasted ~10mins to DIGI , ~10mins to MBB .....

talk on MBB, half way cut off ,
becos no credit ....


~10mins .... minus the 2--3 mins bank press#1/2/3/4 selection .....

have to .....
in case any emergency ....
and need re-roll the package RM28 on 18JAN too ....


use boost mission topup RM30 ...... get RM6 CB .....

30sen for ~7--8mins......
i didnt get to finish my request .

want to ask ,

im rm28 prepaid .....unlimited call ....

sometimes when bank got credit card campaing promo.
i need to reply SMS to enroll == 15sen

anyway to waive/rebate those SMS charges ?? thank you

i'm confused...

RM28 prepaid DIGI got free 100sms??

i got charged 15sen SMS .....



and there is only ONE RM28 prepaid DIGI package , right ?

mine , no free SMS...