DiGi always told me that their Postpaid 28 doesn't exist when I tried downgrading to it from my Postpaid 38.
I read it's only offered to OKU customers last time which is actually the Postpaid 38 with RM10 OKU special rebate given so it becomes RM28. Are you an OKU member?

My previous Postpaid 38 only had 6GB + 3GB Welcome Quota(9GB) + Unlimited calls without SMS.

Can share how did you managed to get the Postpaid 28 deal with 6GB data with unlimited calls and SMS?

I came from Postpaid 58->Postpaid 38->Prepaid BiGBonus 28 now.

How to apply for Postpaid 28?

This post has been edited by Candy12: Jun 5 2020, 07:48 PM

I've asked directly from the customer consultant directly over the line, they were denied such plans.

Anyway I'm happy now with my BiGBonus 28 plan with the 1Gb occasionally burnt everyday because forgot to turn off my home's wifi and not using it between 1pm-7pm daily. Never bothered to opt-in the free 1GB daily because it clashes with the free daily data which is more useful.

South Korea is actually a proxy and testbed for western companies to penetrate the Far East Asia region. Many of their technology are disguised as home grown but was actually injected in by western country to counter Japan and China.

Without the Western countries turning it into a proxy state to market their technologies into this region, they'll probably be no different than their North Korean cousins today still living in abject poverty.As noticed by many the entire nation economy fate lies on a few "chaebols" corporation which looks artificial.

The only true powerhouses for technology in Far East Asia is probably Japan and Taiwan and now emerging China.Japan actually has many homegrown interesting technology but they'll keep it to themselves and only used for their domestic market.NTT DOCOMO's FOMA was the first WDCMA pre-3G standard before it was standardized as UMTS. Also don't forget they had the PHS network which was unique only in Japan with its packet based i-Mode mobile content service.

Back when every other was still using SMS, Japanese market was already using emails and their PHS network already provided unlimited local calls with reduced call quality at half-rate.

When we was still using dial-up 56k last time billed by the min, they already have 2+1 channel unlimited ISDN, when Malaysia was still selling 2Mbps Streamyx ADSL, they already have ADSL-Q which can reach 2X the speed of ADSL2+ at 50Mbps only unique to their own country based on homegrown tech, not even Singapore had such technology.

Japan has since launched FTTH commercially since end of 2002.In 2005, Japan already launched 1Gbps FTTH service.

Already 15 years since and until now Malaysian network has difficulties going above 800Mbps(0.8Gbps)?

Does it come with unlimited calls? For many, it's considered a more important feature than extra GB.
My 1GB free BiGBonus data from 1pm-7pm almost everyday getting burnt and wasted.At home and office my phone data totally offloaded to home WiFi powered by FTTH.

It's missing the unlimited calls bundle. For me it's more important than the extra GB because more than 5GB is a waste for me since my daily 1GB often gets wasted.

I would prefer the unlimited calls bundle with lesser GB. It's more practical for my usage pattern.

How yours can get 7GB + extra 2GB including unlimited calls for RM28?
Mine is 2GB + 2GB welcome quota = 4GB total + unlimited call

Not fair DiGi! You play your customers again with selective offering and favouritism? I paid for the same but certain people get more.

Sucks man. DiGi is slowly inheriting the bad crony culture of both Celcom and TM. How can you do this to your customers?

It really makes your existing customers really pissed and want to port out after this because of your act of favouritism among your customers.

Only a corrupted organization will breed this sort of practices. I guess many stupid staffs unwanted by both Celcom and Maxis last time is now seeking employment inside DiGi. Too bad they brought their bad cultures and mentality along with them tarnishing the company.

Can be due to maintenance works ongoing at your nearby base station.

DiGi's VoLTE not so stable and consistent.
So far I find the most consistent VoLTE and VoWiFi service is from Yes 4G and Unifi Mobile.
Umobile not too sure been long time since 2018 I ported out.

Yes, DiGi and Umobile's VoLTE services is more picky and less stable.

4G-only networks such as Yes 4G and Unifi Mobile VoLTE/WiFi never drops and more consistent.

Maybe it's due to the 3G/4G switching not an expert in this so wouldn't be able to comment on this.

Those DiGi BOS(Box of Surprise) offers I'm getting are mostly USELESS since I'm already using BiGBonus 28 plan which comes with unlimited calls.

Bodoh punya DiGi staffs. I'm already getting unlimited calls with my plan why you still selling me BOS daily plans with unlimited calls? Overlapped and USELESS to me.

I've already got 1GB daily for off peak day hours from 1pm-7pm, why I'm still also getting Weekly BOS offers which also gives 1GB between 1pm-7pm.

Again your strategy is in TOTAL MESS!

I will appreciate if you start selling me RM1 UNLIMITED 3Mbps daily internet BOS or extra data quotas to top up my plan if I need to more data on demand. Don't offer me overlapped plans which is already included in my monthly data plan. Why should I pay for that?

Bodoh punya staffs from DiGi. They must be recruiting too many unwanted people from Celcom or TM nowadays which I'm seeing the same stupid marketing style.

The unlimited Youtube quota does it include Google Services too?

Since Youtube is also using Google video servers, accessing Google Services is also unmetered?

Last time Umobile had unmetered access for all Google services and products.Even downloads for Google PlayStore was not countered towards quota.

As a recent customer who joined their DiGi Live Prepaid plan, I felt SLAPPED in the face despite already with them for 2 months using their BiGBonus 28 Monthly Auto Renewal Plan.

This is the sort of insulting BOS offer they can only offer me:



WTH I still want to subscribe to a daily plan which offers UNLIMITED calls when my monthly plan has it covered?


DiGi doesn't prioritize or look after their Prepaid users. They are more concentrated and interested in their Postpaid customers. Their Prepaid division is just to retain their Postpaid customers who wants to port out from going to other telcos and then later their Postpaid sales team will call their prepaid customers to offer Postpaid deals without needing to switch SIMs.

You can also see this with how they handle port-ins from other telcos. They don't allow you to directly port into their Prepaid but ask you to take up their Postpaid first.

I was told to subscribe to a DiGi Postpaid first for at least a month. The lowest Postpaid plan allowed is DiGi Postpaid 58. After that you need to return to DiGi Centre and apply to downgrade to Prepaid Live.
Changing SIM is not necessary but porting from Postpaid to Prepaid cannot be done over the phone or Live Chat.

My port-in to DiGi was just very recently in end of Jan 2020.

DiGi has NEVER bother to take serious interests in their Prepaid department and offer little value to their prepaid segment.

They're only interested to sell Prepaid packs assuming that their users will treat their numbers as disposables for short term use and uses them as a sales forward to converting them to Postpaid users once they get comfortable with using their prepaid lines.

I have few colleagues who fell prey to their Prepaid to Postpaid conversion program tactic offers after being with them for more than 5 years as Prepaid account users. They'll call you up frequently to persuade you to take up their Postpaid deals telling you that you don't need to change your existing SIM, conversion is seamless after 1 month you'll start receiving the bill since they already have all your address info and NRIC details previously.

Some of them felt they were not receiving a good deal enough with the Postpaid plans and change back to their Prepaid only to be reset back as new Prepaid users without receiving the UNLIMITED 3Mbps BOS anymore.

The special deal goes by the age of the plan that was offered.
If you're on the very old BEST v1,2,3 plans or Smart plan, you'll most likely receive it, then there's the newer Live Plan and this NEXT plan.

This post has been edited by Candy12: Jun 23 2020, 07:39 PM

That was 2 years ago for your case. Most recently I think 2nd half of 2019, DiGi already change this policy after aggressively doing marketing through phone calls to entice previous users of their Postpaid lines who ported out.
They don't even offer Postpaid 28 anymore directly even if you're trying to downgrade from a more expensive Postpaid plan.

I was an Infinite 150 user with them 2 years before and had used the line for slightly more than 1 year.When I wanted to port out to Umobile GX50 they called up and tried to counter offer me but failed.My accumulated points were already qualify me as a Platinum member but all went wasted.

Before I ported to DiGi I was on Tunetalk Prepaid and was told specifically by the DiGi centre staff that it was not allowed to port in directly to DiGi Prepaid. You must take up a Postpaid offer and use for at least 1 month.

This post has been edited by Candy12: Jun 23 2020, 07:48 PM

What I've said is true from my recent experience. They really are not interested in offering Prepaid to port-ins but to push for their Postpaid plans which the cheapest offer to me was Postpaid 58, Im not even allowed to take the Postpaid 38 plan.

My earlier intention before I ported to DiGi was to subscribe to their BiGBonus 28 plan. I was previously on TuneTalk's Prepaid 48 Monthly plan.

Anyone from DiGi directly here care to confirm what I say was truth?
DiGi does not allow port in directly to prepaid anymore recently?Please confirm this openly with the public.
If you deny what I said was not true I'm going to dig out the staff who attended with me directly and query your top management for clarification.

No, it was a major DiGi Centre in the Klang Valley.Not the Express dealer branches.

So you're implying that that particular DiGi staff who attended to me was actually dishonest?

I don't think so. My postpaid to prepaid conversion was done at another major branch. The staff who attended to my convbersion request also agreed the same thing, no direct port-in to prepaid allowed anymore.Must be ported in to Postpaid first with the cheapest plan being the Postpaid 58 plan.

Thus I am waiting for a DiGi staff to come and and clarify this matter. If it turns out a LIE this is the LAST time I'll be using DiGi after this.

The thing is I went directly to a DiGi Centre. Not the express ones inside malls. I've did direct port in to prepaid before many years back a few times with other numbers.

I know my stuff and already asked to be directly ported to Prepaid directly but told it was not allowed. If this is a LIE, I hope you better take disciplinary action against your staffs, DiGi or you're actually giving them orders to push for Postpaid sales as priority.