Just called CS to request for SST rebate. The guy on the other end replied, "SST ah? SST cannot be waived, sir."

This post has been edited by RetroMayday: Feb 26 2021, 09:51 AM

I use the rebate word exactly. I'm too busy with work to argue.

So many macam-macam one. Like secret society lol.

Better to try your luck at another time with different CS rep. Maybe even without condition.
Seems that the recent cases of being denied rebate involved the same male CS.

Emailed PB yesterday regarding the new cashback cap. Here's their reply.
Hope i get the RM10 cashback.

Given the blowback on this issue, PB should have standardise the statements' end date to end-of-month, like FD and loan.
So much harder to handle when everyone's date is different. What if a person's statement is registered to beginning of the month? It'll be very annoying.

My cards are expiring in Jan./

1) Do PB still send replacement cards before expiry?

2) What'll happen to the promo cashback that I complete in Nov/Dec? Do they credit into my PB saving account or replacement CC?

3) I suppose the best replacement for QMC is PIB Visa? I want cashback for online transactions and ewallets.

This post has been edited by RetroMayday: Oct 25 2022, 10:21 AM

Added new question.

If I cancel the old cards before expiry and get the PIB card, how do they credit the promo cashback in the cancelled cards?
IINM promo cashback will lag up to 2 months.

This post has been edited by RetroMayday: Oct 25 2022, 10:29 AM

Is this waqaf contribution eligible for tax relief?



Edit: found this.
https://www.ywm.gov.my/pengumuman/474


This post has been edited by RetroMayday: Mar 14 2023, 10:43 AM

Just as I suspected. Thanks.

CS just denied my request to combine points from 2 CC for redemption.
Will call again later for different personnel.

Both Quantum CC.

Tried again today. Gotten a CS that agreed to do it immediately.

This post has been edited by RetroMayday: May 19 2023, 11:00 AM

Cannot perform online transaction using PB CC after changing to hard token. SecureSign verification won't load at all, thus merchant would deem the transaction failed
Called CS so many time, and pingpong between CC and online banking channels, without any result. Even went to the branch, the officer said he can only verify everything is in order. Worst of all, asked me to call back CS.

Any PB officer who can help me?

Different channel CS pass to each other then branch. Branch pass back to CS. How la?
If one of them offered to escalate to technical team or something instead of passing ball around, then at least its impression of wanting to solve the issue.
This? One of the CS even had the gall to shoo me away. Like WTF..