Hi Grapekey,

I was doing Google search for the phone number of Maybank Kota Kemuning a week ago, and came across your post on the Branch Manager from Maybank Kota Kemuning (Puan Anita). At that time, I had escalated to her an issue relating to remittance to Indonesia (my Indonesian maid lost her passport and could not cash her bank draft upon her return home), and I was rather worried as I read your post.

Today, to my pleasant surprise, I learnt that she had resolved the issue and has re-remitted the funds to my maid without me incurring any losses. I find her to be a very pleasant lady, and I appreciate that she went out of her way to address the issue with her head office (as mine was quite an unusual case) and resolved the case effectively. I am a Chinese, and I do not think that race has anything to do with how she serves her customers.

To do justice, I decided to register as a user for this forum today, and post my version of my encounter with Puan Anita, and my pleasant experience with her customer service.

Cheers,