Just sent my car for servicing @ Auto Bavaria Ara Damansara last Saturday, thought I'd share the experience.
It's her second service but it's my first time sending her in. I whatsapp-ed my SA to arrange for a Service appointment and got a slot on 18th January 2020 8:30am. Arrived @ 8:39am and immediately checked in, 5 mins later a representative greeted me and explained to me about the servicing required and promised my car will be ready by 11am.
Head over to the breakfast area and have my breakfast. Free flow of coffees, tea, milos, nasi lemak and pastries. The service centre is huge and brand new. It's the largest BMW facility in South East Asia, full-fledged 4S centre spanning over 23,000 square metres, quite an impressive building.
Representative came back to me at 10:45am mentioning service is done and he'll send the car for carwash & vacuum. Collected my car at 11:25am, not the best car wash I've had but considering it's only a week away from CNY and everyone is rushing to get their car serviced, it's quite impressive I manage to drive home in less than 3 hours.
All is free, never paid a single penny. 4 years of free service remaining. Hope all will be good!