No reply till now?
Unlimited calls + 8gb
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 Jun 7 2019, 01:08 PM
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#1
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Junior Member
316 posts Joined: May 2015 
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Jun 8 2019, 04:07 PM
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#2
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Junior Member
316 posts Joined: May 2015
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QUOTE(Ernest90 @ Jun 7 2019, 03:41 PM) My suggestion is better call helpline to log case. Tried, can't get thru. I think it was puasa month previously and now raya time. Unlimited call to all networks doesn't work, only can call to the previously set Hotlink Frenz number. |
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Jun 9 2019, 02:35 AM
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#3
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Junior Member
316 posts Joined: May 2015
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QUOTE(ianrpf @ Jun 7 2019, 07:47 PM) Updates: Yeah, managed to get thru to the customer care line, said same thing, but new info was, if we let the Hotlink to auto renew the plan, then this problem crops up, but if we subscribe the plan anew from the app, then this problem will not occur. Don't know how true it is. I just went to Maxis Center in Gardens and they told me that it’s an ongoing problem nationwide and there’s nothing he could do to help me except wait for the next 5-7days and call/go back to them coz there’s nothing he can do. He says I’m the 8th customer complaining today. Seems like backend they did some changes without checking their stuffs. Customer service can't promise when the refunds for calls wrongly charged will be done. |
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Jun 18 2019, 10:31 PM
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#4
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Junior Member
316 posts Joined: May 2015
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Until now still not refunded
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Jun 24 2019, 11:46 PM
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#5
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Junior Member
316 posts Joined: May 2015
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Congratulations, @#Hotlink, totally no reply at all. Customer service operators don't know do what. If you are not going to address queries, then why have this sub-forum at all?
Customer experience have dropped, Net Promoter score gonna be 1 from me. |
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