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Enquiries/Recommendations Buying directly from Lenovo Malaysia website?

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malz89
post Nov 3 2021, 10:48 PM

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QUOTE(chiahau @ Nov 1 2021, 11:24 PM)
Try to call them. Might take a while but it will get sorted faster.
I chase my refund via calls.

After they ended the call, they will send an email and it would be processed ASAP.
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I emailed them again. This time I was rather stern with a little emphasis and they proceeded the rebate
ericlks91
post Nov 3 2021, 11:45 PM

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QUOTE(Dyson Jin @ Nov 3 2021, 10:13 PM)
Hi all..to update my case..

after 71days of waiting
August 25 to November 3..
it's finally arrived!
After 8 weeks of waiting,i contacted cs and ask them about my parcel,straightaway they ship out..so must complain only they do something..if no i need wait more long..so guys if 8 weeks your order still not ship out..just contact the cs yah..

Checking done,smooth and steady..

25 aug ordered
23 oct shipped
3 nov reach my doorstep.

Sorry pictures terbalik..haha
*
Congrats! And... Nice legs! 🤣🤣🤣🤣

Btw do u mind to share the Ups tracker? It took them 11 days to reach u, just wanna see which route they took this time.
Dyson Jin
post Nov 4 2021, 12:07 AM

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QUOTE(ericlks91 @ Nov 3 2021, 11:45 PM)
Congrats! And... Nice legs! 🤣🤣🤣🤣

Btw do u mind to share the Ups tracker? It took them 11 days to reach u, just wanna see which route they took this time.
*
China>Korea>China>Vietnam>Malaysia
cuti cuti negara..haha


Attached thumbnail(s)
Attached Image
ericlks91
post Nov 4 2021, 01:39 AM

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QUOTE(Dyson Jin @ Nov 4 2021, 12:07 AM)
China>Korea>China>Vietnam>Malaysia
cuti cuti negara..haha
*
Thx for sharing.

Looks like the usual route like everyone elses'. It took longer this time as it stuck 5 days in shanghai, then stuck 1 extra day in Korea, then another extra day in shenzhen. Nevertheless glad u finally got it 👍
ngks
post Nov 4 2021, 01:11 PM

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Just sharing my ongoing experience of Lenovo Thinkbook purchase, direct from Lenovo website, laptop now currently in shipping from China

When purchase everything going smooth, got discount voucher, etc, laptop cost RM2624.64, order made on 10/10, now this is where things get strange

Before going to detail, allow me to explain this, "authorization" mean merchant lock the amount, the money will float, but not yet deduct from credit card (but credit limit will reduce).
Charged” mean transaction done, money deducted from credit card

Below is the “transaction” by Lenovo

10/10 authorize RM 2624.64
18/10 authorize RM 2624.64
26/10 authorize RM 2624.64

Total authorize RM 7873.92

02/11 charged RM 2624.64

Still floating RM 5249.28

First transaction go as normal, order online, receive OTP for card, done payment, but for 18 and 26 Lenovo can authorize my card without my knowledge, also no notification from bank until I called them.
Somehow Lenovo can “authorized” my card without I key in OTP (then what’s the purpose of OTP?
Why Lenovo need RM7873.92 to secure a RM 2624.64 laptop?
As of today RM 5249.28 is still floating, it minus my credit limit as well.
Today holiday Lenovo say payment team cuti, call back tomorrow.

I will update again when I get any new info
Dyson Jin
post Nov 4 2021, 01:24 PM

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QUOTE(ngks @ Nov 4 2021, 01:11 PM)
Just sharing my ongoing experience of Lenovo Thinkbook purchase, direct from Lenovo website, laptop now currently in shipping from China

When purchase everything going smooth, got discount voucher, etc, laptop cost RM2624.64, order made on 10/10, now this is where things get strange

Before going to detail, allow me to explain this, "authorization" mean merchant lock the amount, the money will float, but not yet deduct from credit card (but credit limit will reduce).
Charged” mean transaction done, money deducted from credit card

Below is the “transaction” by Lenovo

10/10 authorize RM 2624.64
18/10 authorize RM 2624.64
26/10 authorize RM 2624.64

Total authorize RM 7873.92

02/11 charged RM 2624.64

Still floating RM 5249.28

First transaction go as normal, order online, receive OTP for card, done payment, but for 18 and 26 Lenovo can authorize my card without my knowledge, also no notification from bank until I called them.
Somehow Lenovo can “authorized” my card without I key in OTP (then what’s the purpose of OTP?
Why Lenovo need RM7873.92 to secure a RM 2624.64 laptop?
As of today RM 5249.28 is still floating, it minus my credit limit as well.
Today holiday Lenovo say payment team cuti, call back tomorrow.

I will update again when I get any new info
*
don't worry
in the end..they charge once only..
i using pbb cc..facing same situation..charge,float,dissappear,charge again,float dissapear..haha



yusiang
post Nov 4 2021, 01:39 PM

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I ordered a laptop from lenovo yesterday, but the OVP is still showing “Your order is currently on hold due to credit issue, please check your mailbox or contact seapayments@lenovo.com for further details”.

I paid using credit card and there was no issue at all during payment. Asked their live chat and they requested me to talk to their post-sales team tomorrow because today is deepavali. Just curious if anyone here had same issue?

Just FYR below is the spec i ordered
user posted image
ngks
post Nov 4 2021, 02:08 PM

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QUOTE(Dyson Jin @ Nov 4 2021, 01:24 PM)
don't worry
in the end..they charge once only..
i using pbb cc..facing same situation..charge,float,dissappear,charge again,float dissapear..haha
*
I hope so, my case is at one time they holding total RM7873, not releasing anything, until now the transaction is complete, they still holding me RM5249.
sagethesausage
post Nov 4 2021, 07:06 PM

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QUOTE(Dyson Jin @ Nov 3 2021, 10:13 PM)
Hi all..to update my case..

after 71days of waiting
August 25 to November 3..
it's finally arrived!
After 8 weeks of waiting,i contacted cs and ask them about my parcel,straightaway they ship out..so must complain only they do something..if no i need wait more long..so guys if 8 weeks your order still not ship out..just contact the cs yah..

Checking done,smooth and steady..

25 aug ordered
23 oct shipped
3 nov reach my doorstep.

Sorry pictures terbalik..haha
*
Can I know your spec? I also bought thinkbook in August but mine ship next year.
Dyson Jin
post Nov 5 2021, 12:08 AM

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QUOTE(sagethesausage @ Nov 4 2021, 07:06 PM)
Can I know your spec? I also bought thinkbook in August but mine ship next year.
*
ThinkBook 14 G3 ACL - Build Your Own
after 8 weeks u can complain to cs too..they will take action

msacras
post Nov 5 2021, 12:48 AM

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QUOTE(yusiang @ Nov 4 2021, 01:39 PM)
I ordered a laptop from lenovo yesterday, but the OVP is still showing “Your order is currently on hold due to credit issue, please check your mailbox or contact seapayments@lenovo.com for further details”.

I paid using credit card and there was no issue at all during payment. Asked their live chat and they requested me to talk to their post-sales team tomorrow because today is deepavali. Just curious if anyone here had same issue?

Just FYR below is the spec i ordered
user posted image
*
Wow, thanks for this post, which showed a code giving better discount than default (I think it's even better than INSIDERDEAL).

Though at current time, I checked and find the model page is bugged and doesn't allow for purchase, I guess they're making way to markup for 11.11 sales.
yusiang
post Nov 5 2021, 10:14 AM

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QUOTE(msacras @ Nov 5 2021, 12:48 AM)
Wow, thanks for this post, which showed a code giving better discount than default (I think it's even better than INSIDERDEAL).

Though at current time, I checked and find the model page is bugged and doesn't allow for purchase, I guess they're making way to markup for 11.11 sales.
*
You mean THANKYOU? I just simply tried and it says expired.
You are right, the model seems to be gone now although it still appear in search result(belum refresh cache/indexing?).

FYI my payment is finally processed and OVP updated to below:
user posted image
msacras
post Nov 5 2021, 10:19 AM

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QUOTE(yusiang @ Nov 5 2021, 10:14 AM)
You mean THANKYOU? I just simply tried and it says expired.
You are right, the model seems to be gone now although it still appear in search result(belum refresh cache/indexing?).

FYI my payment is finally processed and OVP updated to below:
user posted image
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Hope you able to fight for the price after discount.

Cause LNV still selling the same thing, but at RM3.7k for same specs. It will be ridiculous if they denied to sell to you the cheaper price which you had ordered legitimately.
yusiang
post Nov 5 2021, 10:30 AM

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QUOTE(msacras @ Nov 5 2021, 10:19 AM)
Hope you able to fight for the price after discount.

Cause LNV still selling the same thing, but at RM3.7k for same specs. It will be ridiculous if they denied to sell to you the cheaper price which you had ordered legitimately.
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Yeah I was worried they would cancel it using payment issue as excuse.

I think the mark up to rm3.7k is their preparation for 11.11. At 3.7k, i would rather buy dell g15 at rm3.8k.
vanguard_15
post Nov 6 2021, 10:11 PM

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QUOTE(jimmy_none @ Oct 31 2021, 06:25 PM)
hi. want to check how long the discount process takes? I was promised 5% refund due to different Wifi card given. It's been a month , emailed the PIC in charge twice .. No reply.. Felt like the PIC ghosted me
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hi, just curious, which model did you order that had a different Wifi card? I'm getting a bit paranoid seeing that my order is on the way already

jimmy_none
post Nov 7 2021, 09:08 PM

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QUOTE(vanguard_15 @ Nov 6 2021, 10:11 PM)
hi, just curious, which model did you order that had a different Wifi card? I'm getting a bit paranoid seeing that my order is on the way already
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suppose Intel Wifi but comes with MediaTek. If you order in October 2021, probably you will not have wifi brand/model in your order. They updated the list to Wifi only without brand/ model.
yusiang
post Nov 10 2021, 09:36 AM

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QUOTE(yusiang @ Nov 5 2021, 10:14 AM)
You mean THANKYOU? I just simply tried and it says expired.
You are right, the model seems to be gone now although it still appear in search result(belum refresh cache/indexing?).

FYI my payment is finally processed and OVP updated to below:
user posted image
*
user posted image


FYR, my OVP just get updated by lenovo, it is shocking, much longer than the 8-10 weeks advertised
lwk523
post Nov 10 2021, 09:42 AM

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What is the best promo Code ? I looking for a model come with 2.2k /2.8k res screen.. Any recommended ?
PowerPC
post Nov 10 2021, 12:12 PM

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QUOTE(lwk523 @ Nov 10 2021, 09:42 AM)
What is the best promo Code ?  I looking for a model come with 2.2k /2.8k res screen..  Any recommended ?
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If you have LenovoPro account, they are having 11.11 promo for some model with "SPECIALPRO" code applied.

for 2.8k resolution screen, I did recommend you the Yoga Slim 7 Pro (14) OLED version, which is only RM5899 (after discount somewhere around RM53xx) , that is limited spec version which lot of country can't even get one.

spec below as I view last 2 days, quite tempting.

AMD 5900HS Creator Edition (Higher Base Clock compare to "normal" 5900HS) 8C 16T
16GB LPDDR4x 4266 (soldered)
1TB PCIE SSD
14" 2880x1800 Samsung E4 OLED Screen, 400nits, 100% DCI P3.
nVidia MX450 2GB
1.4kg


ship within 3 to 6 business day.


If you prefer large screen, the ThinkBook 16P not bad too, price after discount similar to Slim 7 Pro too, at somewhere around RM6199 or 5999 I remember, (down from Rm8149).

AMD 5600H 6C 12T
16GB DDR4 3200mhz
RTX3060 Max-Q (95W)
512GB PCIE SSD
16" 2560x1600 400nit, 100% sRGB


ThinkBook 16p actually same chassis with the Legion Slim 7 , which has pretty good thermal headroom and performance. (although Slim 7 has higher wattage on GPU).

Hope my info help you.
Alvin6388 P
post Nov 11 2021, 05:15 AM

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QUOTE(yusiang @ Nov 10 2021, 09:36 AM)
user posted image
FYR, my OVP just get updated by lenovo, it is shocking, much longer than the 8-10 weeks advertised
*
U can look up my order date compare yours then you will feel quite comfortable as well

user posted image

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